Main tasks - - In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles. - Daily management of content moderation operations, SLAs and Quality - Recruit, train, coach and manage a team of content moderators - Communicate content safety guidelines and best practices to moderation team - Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality - Liaise with the Wellness Coach to ensure team members’ well being - High affinity and cultural awareness of political/social situation in relevant market/region - Work closely with SME and senior team members to ensure quality and timeliness is maintained - Frequently review social mediato provide input to develop, maintain

- Great communication and interpersonal interaction skills. - Attention to detail is essential to ensure the quality of work execution - Ability to work in multiple tools/web browser windows simultaneously - People leadership and good relationship skills - Ability to coach and guide team members and colleagues - Resilience and positive mindset, good self-awareness and awareness of signs of stress with others - Strong metric management skills - People management skills - Strong read and write skills in English is a must - Ability of reason and analytical skills in diverse situations - Awareness of current events with great sense of social issues