Sutherland is seeking an Associate Manager of IT Operations to help maintain the operational standards from the ground up. This will include documentation, creation of policy’s & procedures, Audits, Disaster Recovery, Audits and more. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Manager of Data Center Operations in this role get to: Job Title: Associate Manager GTI Department: GTI Reports To: Manager GTI Role Purpose (overall high level summary of the role) - Provide the required support to the management team in ensuring seamless operation and support to the customers. - To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction. - Efficient problem resolution and maximize the system availability. - Review the frequentlyfaced system problems and work on the i

Education / Relevant Experience / Other Qualifications (e.g. Knowledge, Skills, Professional Qualifications required) (For the role – not the role holder. Minimum requirements of the role) - Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering - Understanding the needs of both internal and external customers and be committed to delivering an excellent service. - Ability to work well with others in pursuit of business aims. - Energy, enthusiasm, and commitment to the business unit. - Positive response to and recognition of the need for change. - Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative. - High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development. - Sound technical knowledge on the related business areas. - Willing to work on different shifts and be assigned to other sites/location if required. Pre-requisites f