Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager for Quality. We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate Manager for Quality who will champion the productivity of the team and manage internal and external clients. If you are an Associate Manager looking for a global career, do not miss this opportunity!

As a Quality Associate Manager, you will set the path to success by creating reports that will demonstrate findings which will facilitate improvement in design, training, compliance and operations You are also expected to: - Maintain audit productivity, on time report delivery and establish realizable deadlines to meet targets - Create an environment measured by quality-based results - Coordinate and assist in the delivery of staff training - Serve as point of contact for quality issues and questions. - Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements. - Provides performance feedback and input to all monitored calls to increase service quality – real time discussion - Attend internal and external call calibration sessions as required - Identify and highlight failure modes in the process and identify unethical practices/behavior and highlight it to Quality Manager /Account Manager - Generate the QA reports and communicate the same to the Quality Manage