Sutherland started 33 years ago with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company and our product is exceptional experiences. Experience to our clients, their customers, their employees and our employees. We combine the front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ customers powered with our deep domain knowledge, design thinking, and advanced analytics driven business insights allows us to work exceptionally well with our clients through their digital transformation journey.

Sutherland is seeking an attentive and goal-oriented person to join us as a  Sigma Manager. W e are committed in building a dynamic work environment that is meaningful and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add an Operational Excellence Manager who will be responsible for process improvements to reduce variation and waste.   If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity!   Manager in this role get to:    Strengthen Relationships: Establish and maintain communication with clients and/or team members., understand needs, resolve issues, and meet expectations   Build the Company: Seek, develop, and maintain relationships with potential, current, and future clients   Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction   Keep Sutherland Grounded: Support, create, and overse

Key responsibilities: - Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value., - Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects., - Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction., - Support Focus Metrics activities with the site assigned., - Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements)., - Team up with site/client leaders in upholding compliance in all organization policies and standard procedures., - Validate control plans and governance processes set up in the business., and