Susan’s Special Needs, carries a wide range of products including more than 2,000 wigs, turbans, hats, many different styles of breast forms, bras and swimsuits with mastectomy pockets and a line of products to accommodate the needs of women experiencing menopause. We have pajamas, tank tops and lounging wear for hot flashes, a line of skin care products designed by a group of oncologists to meet the needs of women undergoing chemotherapy and radiation treatment, non-metallic deodorant and specially formulated shampoo.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and services.

• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications.

All your information will be kept confidential according to EEO guidelines.