Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty.

In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages from 25 contact center locations across the United States, Canada, Latin America, Europe, and Asia.

4 of those are in Hungary including the ones formerly known as Photel Online Solutions Kft.

In this role you can actively contribute to the overall company targets and influence the daily business decisions.  

You will be responsible for building and maintaining business relationships with clients related to B2B projects. This position reports directly to the Head of Client services.

DUTIES / RESPONSIBILITIES

• Identifying opportunities for revenue maximization e.g., prospective sectors and clients, tender opportunities etc. within Europe
• Contacting prospective clients to arrange pre-sales presentations (personal network, LinkedIn, in-person and online conferences etc.)
• Build long-term relationships, investigate, and determine client needs, introduce strategy. Creating and presenting sales pitches to prospective clients with the support of product owners and account managers.
• Managing the business development pipeline
• Maintaining a strong relationship with a client means addressing their issues, concerns, or questions in a thoughtful, timely manner. This displays dedication, commitment, compassion and goes a long way in maintaining client loyalty.
• Creating price quotations and leading sales negotiations for closing sales processes. 
• Collaborating with product owners and senior management to create sales and pricing strategies.
• Coaching account managers to scale up existing accounts.

• Minimum of 5 years of Business development experience, in contact center or BPO environment.
• Good understanding of omni-channel contact center solutions.
• Any knowledge in machine learning, AI is a plus.
• International work experiences.
• Independent user in English speaking skills, able to hold a business meeting in English. It can be a big advantage if you speak any other European language.
• Communication skills – communicating thoughtfully, accurately, and efficiently is necessary for establishing relationships; corresponding in person, over the phone, or through email; preparing presentations and comprehensive reports.
• Presentation skills – big part of the job is to secure new clients, which can be achieved through pitches and presentations. A successful business development manager knows how to deliver an engaging presentation tailored specifically to the client.
• Strong analytical and problem-solving skills.
• Proficiency with personal computers including MS Office platforms
• Ability to appropriately handle confidential information.

BENEFITS

• Monthly base salary in the range of 1,3-1,5M HUF (gross)
• In this position you will be entitled to a bonus (details will be shared during the selection process)

WHAT WE OFFER

• You can work in a well-equipped, cultured office environment in the center of Budapest or from home.
• We support your development with professional training and courses (professional trainings, communication and soft skill trainings, support for language learning).
• We consider work-life balance important.
• We organize out-of-work community programs monthly…when it is allowed 😉

The position can require for you to travel in country and internationally too.