S2G Europe is looking for the right individuals to provide customer support for a POPULAR VIDEO STREAMING SERVICE. Our goal is to create the happiest customer service center. Join the best team, and experience the most innovative workplace in the whole universe!

Is the force with you?

●      Improve and organize the team’s knowledge base reference tools

●      Assist and coordinate the training of Advocates according to the training timeline  - like a Fairy Godmother

●      Assist Management in maintaining consistent quality assurance procedures, measurements and analysis

●      Cooperate and work closely with the Supervisor and Senior Management to achieve the highest level of process efficiency

●      Bringing process improvement ideas to the game as needed until performance metrics meet our goals

●      Complete weekly and ad hoc reporting for our magical client

●      Excellent English and at least one of the following languages: German / Spanish / French / Italian (C1)

●      2-3 years of Customer Service experience with advanced troubleshooting skills

●      Knowledge of internal and external escalation procedures

●      High School level education

●      Excellent organizational and time management skills

●      Strong interpersonal and leadership skills

●      Ability to rapidly acquire a thorough knowledge of clients’ processes and procedures and ability to effectively communicate them to the Team

●      Independence and team spirit

●      Detail oriented, strong analytical mindset and ability to prepare all required documents prior to client / company sessions

●      Knowledge of Windows is a must, CRM knowledge is a plus

●      Competitive salary and compensation package

●      Supportive and trust-based company atmosphere

●      Brand new and state-of-the-art office - designed by a multiple winner of the "Office of the year" real estate agency

●      Innovative, professional and multinational working environment in a centrally located office

●      Learning and development opportunities to shape and advance your career path

●      Chance to join a newly established team and be there from the beginning     

Chance to be part of the *magic*

Information

Are you interested? Have you got any questions? Do not hesitate to apply!