About Us

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.

Visit www.superloop.com to learn more.

We are looking for an IT Support Engineer who will be responsible for attending to internal IT support queries and issues across all aspects of the Superloop business. This role will be responsible to ensure the smooth set-up and maintenance of users' computers, basic networks, onboarding and offboarding ­ providing exposure to a broad range of IT ­related projects and activities.

Our Colombo office is in CBD Business Center, Colombo 1 and work timings would be from 3 or 4 a.m. to 12 noon. or 1 p.m.

Our IT Support Officers are an integral part of the IT Services team, responsible for managing internal IT support queries and issues across all aspects of the Superloop business.

What will you do?

• Providing escalated telephone and basic face-to-face technical support to users regarding desktop, network, and audio-visual equipment issues.
• Acting as an internal technical reference point for colleagues.
• Assist IT projects requiring installations, software rollouts and upgrades.
• Ensuring high-level technical queries are escalated to Network Engineers according to established procedures.
• Provide corporate IT desktop/laptop/mobile support services to all employees in the business
• Provide level 1 support to internal users in Australia, Sir Lanka and overseas offices.
• Manage incoming tickets & queries at the service desk.
• Maintain and repair IT equipment, including but not limited to computers, printers, network servers, AV and other equipment.
• Document IT support procedures and processes.
• Onboard and offboard staff, including Induction and training of new users.

Here's what you'll need:

• Good technical knowledge of computer hardware and Office software.
• Great verbal and written communication skills and problem resolution skills.
• Excellent knowledge of Microsoft Office Suite and tools especially 365 Admin experience and Windows PC management experience
• Qualification in Microsoft Azure 365 is an added advantage
• Good time management skills.
• Strong customer service focus.
• Experience supporting multiple desktop operating systems including Windows, Mac OS, Linux, Android and Apple devices
• Ensure processes are as efficient as possible.
• Provide reference material for network design and enable efficient knowledge transfer between staff.
• Stay within SLA targets for customer services.

What can we do for you?

As we grow and evolve, we want you to as well.

We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.

We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.

We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.

We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.

We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.

We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.

We take care of our people. We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.

You have the chance to join the opportunity of a lifetime. What are you waiting for?