Superloop is Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. Superloop is all about experience - we are not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.

Our can-do culture will excite and ignite our customers as we deploy game-changing solutions that solve customer pain points, backed by great customer service delivered by our highly enthused team of Superloopers, who are committed to making the internet experience super.

Delivery: The Delivery team is responsible for supporting the Business and Wholesale divisions from sales through to billing. This includes the management of the sales processes and operational support which enables efficient and effective sales; delivery of customer services across the entire product portfolio; network provisioning and configuration management; and executive, strategic support for the two revenue streams. Our focus is, and will always be, on the customer throughout this process to ensure Superloop remains the telecommunications provider of choice now and into the future.

Customer Project Delivery: The Customer Project Delivery team are part of Delivery and are responsible for transitioning customers and managed services onto the Superloop network . The customer Delivery team works closely with strategic customers, Service Delivery as well as across other internal business units such as Commercial, Pre-sales, Sales and Operations teams.

Visit superloop.com to learn more.

The Customer Delivery Project Co-ordinator plays a key role in planning, executing, monitoring, controlling, and closing out projects for Superloop Business customers. They are accountable for the project scope, the project team resources, and the success or failure of the project.

● Coordinate internal resources and third parties/vendors for the flawless execution of projects;

● Responsible for resource planning, availability and allocation according to projects pipeline & backlog;

● Ensure that all projects are delivered on-time and within scope;

● Translate provided scope and requirements into tasks, schedule and assign tasks;

● Develop a detailed project plan to monitor and track progress;

● Communicate to management any changes to the project scope, project schedule, or project costs;

● Successfully manage the relationship with the client and all stakeholders;

● Track and analyse projects’ performance, and report any possible risks or issues;

● Establish and maintain relationships with third parties/vendors;

● Create and maintain comprehensive project documentation;

● Deliver solutions to the Operations team by coordinating managed services onboarding activities; and

● Complete any other duties as directed.

● 2+ years experience in project coordination and applying project methodology.

● Proven working experience in project coordination in the information technology and telecommunications sectors.

● Excellent client-facing and internal communication skills.

● Strong stakeholder management and negotiating skills.

● PMP certification.

● Capable of engaging with, and managing various stakeholders both internally and externally.

● Tenacity to confidently manage and coordinate multiple small to medium projects, at various stages of completion and maturity.

● Driven to meet targets and exceed expectations.

Key Deliverables

● Project Co-ordination for the delivery of strategic customers

● Establishing governance structure with internal and external stakeholders

● Customer’s single point of contact for all matters for the deployment of a solution

● Documentation, process delivery and operational changes as requested by the customer and internal stakeholders

We will also accept applicants from Melbourne or Sydney, Australia.

No applicants without full working rights in Australia. 

No Recruitment agencies please. 

Superloop. Start with the Customer. Unleash Possibilities. Win Together.