Responsibilities may include:

1. Receive a potentially unclear one-time request and work with subject matter experts to identify the next steps to resolve the request.
2. Coordinate meetings, take meeting minutes, and follow-up on all action items for meeting with multiple IS members, business users and business partners.
3. Forecast, notify, and follow-up with the project leads, product owners, and management for outstanding issue status, business unit requests, and any issues that arise in the certification workstream.
4. Support submitting helpdesk tickets/requests and following up to ensure they are completed by the needed dates.
5. Gathering information from users to document

Requirements:

·               Strong knowledge of Agile / Scrum process, language and ceremonies

·               3-5 years of Agile delivery experience

·               Preferred - 2-5 Years of traditional of traditional/SDLC experience

·               CSM, PSM, or ACP or any other Scrum Master agile certification

·               Excellent written and spoken communication and interpersonal skills

·               Must have ability to organize multiple projects, issues, and requests

·               Experience with Jira

·               Proficient in Microsoft Excel, Word and Visio

·               Effectively works within a team

·               Preferred experience in data / operating system migration

All your information will be kept confidential according to EEO guidelines.