Retail Sales Lead

  • 2643 NE University Village St, Seattle, WA 98105, USA
  • Full-time

Company Description

Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Job Description

Sundance is looking for a talented and enthusiastic Retail Sales Lead to join our team in Seattle, WA. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.

Summary

The Retail Sales Lead will provide the highest level of internal/external customer service by having in-depth product knowledge and effective selling techniques. A sales leader will set the example for customer service and regularly act as a floor supervisor.  Must consistently demonstrate and uphold the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

  • Drives sales by exhibiting a strong presence, demonstrating exceptional sales skills, and providing the customer with an exceptional experience 
  • Provides excellent customer service to customers by asking open-ended questions to customers, assessing their needs, and offering products that support or relate to their needs 
  • Tells the product story, features, and benefits of jewelry and merchandise
  • Listens to customers and uses their feedback to improve service levels 
  • Informs customers of our website and catalog, offering to put them on our mailing list
  • Consistently exceeds the expectations and requirements of both the internal and external customer
  • Seeks product knowledge on new and core goods and openly shares information
  • Opens and closes store

Standards of Operations

  • Maintains visual integrity of store by participating with housekeeping, including regular cleaning and dusting
  • Replenishes merchandise as needed
  • Maintains a high level of awareness regarding loss prevention
  • Consistently adheres to all company policies and procedures
  • Receives and places merchandise ensuring that all merchandise is correctly tagged
  • Executes operational tasks as directed

Other

  • Assists with coaching and directing employees
  • Resolves employee and customer issues
  • Participates in all staff meetings
  • Other tasks and projects as assigned

Qualifications

  • High School graduate or GED required, Associates degree preferred
  • Four plus years retail experience, including supervisory/lead experience
  • Experience with a premium brand retailer
  • Experience in an environment where customer service is highly regarded
  • Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint
  • Knowledge of all functions of the POS (point of sale), kiosk and iPad system

Additional Information

If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. 

We offer a competitive wage, retirement benefits, and great merchandise discounts.

For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC

For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).

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