Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Summary

We are seeking an individual to assist us at our retail store in Cincinnati, OH. The Assistant Store Manager partners with the store management team in driving store sales by motivating and developing a sales team to provide the highest level of internal/external customer service to maximize sales. Assists the management team in store opening, closing and general floor supervision as scheduled and needed. Maintains a positive, energetic work environment, and consistently demonstrates and upholds the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

• Customer service is key…we are here to enhance the customer experience by outfitting them.
• Greet and welcome customers as they enter with genuine enthusiasm.
• Ask open-ended questions to determine customer’s needs.
• Listen to customers and uses their feedback to improve service levels.
• Tell the product story, features, and benefits of jewelry and merchandise.
• Check for customer understanding.
• Offer additional products that support or relate to the customer needs.
• Inform customers of our website and catalog, offering to put them on our mailing list.
• Listen to customers and uses their feedback to improve service levels in the store.
• Achieve budgeted sales, payroll, and inventory goals.
• Work with the Store Manager to analyze sales trends, develop plans to maximize profits, and minimize costs.
• Consistently exceed the expectations and requirements of the internal and external customer.
• Resolve issues in a timely and cost effective manner.
• Provide ongoing sales and product training for the staff to build multiple sales and achieve sales goals.

Store Teams

• Supervise sales floor such to ensure staff is adhering to daily agenda and proper zone coverage is ensured.
• Lead staff to exceed sales plan.
• Implement and reinforce goals and assignments set by the Store Manager to ensure all associates are trained and performing to expectations.
• Motivate and develop associates by providing consistent feedback, product training, sales, and service techniques.
• Responsible for associate performance evaluations.
• Participate in weekly management meetings to discuss business sales trends, product assortment and inventory levels, new operating procedures, and hiring needs.
• Participate in all staff meetings: current with sales trends and goals, new product information, enhanced selling techniques, seasonal promotions, and individual recognition.

Operations

• Ensure all visual, operational, and safety policies and procedures are followed and executed in a timely manner.
• Teach and enforce loss prevention tactics on the sales floor.
• Consistently enforce all company policies and procedures.
• Perform opening/closing procedures and ensures bank deposits are done daily.
• Keep open and responsive communication with the Store Manager as well as the District Manager.

• Associates degree in business, management, or a related field; BS or BA preferred
• Five plus years retail management experience, including previous specialty retail experience with management responsibilities
• Experience with a premium brand retailer
• Experience in an environment where customer service is highly regarded
• Computer literacy including use of Microsoft Outlook, Word, Excel, and PowerPoint

If you would like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today.

We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts. 

For more information about our culture and brand at Sundance, please visit https://careers.smartrecruiters.com/SundanceHoldingsGroupLLC

For the Sundance Story, visit: https://www.sundancecatalog.com/category/customer+service/about+us.do

Sundance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

All applicants have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).