Retail Jewelry Lead

  • Full-time

Company Description

Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.

It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."​

As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from Sundance, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.

Beginning with the first catalog mailed in 1989, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."

Job Description

Sundance is looking for a talented and enthusiastic individual to join our team as a Retail Jewelry Lead at our retail store located in Nashville, TN. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Sundance is a brand that supports artistic endeavors and focuses on the creative process and originality. We are committed to providing world-class service while offering unique products that showcase artistic inspiration. Sundance has grown to be a unique lifestyle brand with a compelling assortment of products and retails stores located in several states.

Summary

The Jewelry Lead partners with the store management team to drive store sales by demonstrating persistent attention to detail in supervising the jewelry department, offering outstanding customer service, and providing general support to the management team.  Trains the staff in jewelry product knowledge including making them aware of new items, “hot sellers”, special artisans, and their unique relationship to Sundance. Guards the jewelry assets and maintains company policy on inventory control and loss prevention as it relates to the jewelry area. Manages jewelry inventory cycle counts on a regular basis as is specified by company policy. Assists the management team in store opening, closing, and general floor supervision as scheduled and needed. Consistently demonstrates and upholds the Sundance culture with the utmost integrity.

Responsibilities 

  • Listens to customers and uses their feedback to improve service levels, specifically in the jewelry area but also within the store in general.
  • Provides ongoing sales and product training for the staff to achieve sales goals.
  • Achieves store budget sales, payroll, and inventory goals.
  • Analyzes jewelry sales trends and develops plans to maximize profits and minimize costs.
  • Executes operational tasks as directed, with a keen eye on the bottom line profitability of the store.
  • Consistently exceeds the expectations and requirements of both the internal and external customer.
  • Assists the management team in general operations of the store with a key focus on the jewelry area.
  • Is a liaison between the store and the corporate office.
  • Works closely with inventory planning and allocation to manage inventory levels in the jewelry category.
  • Maintains disciplines for visual standards and store cleanliness.
  • Monitors inventory procedures and sees that shrink goals are met.
  • Keeps tight controls and management on all jewelry stock/inventory while maintaining a tidy, organized, and secure work area.
  • Keeps all jewelry in its appropriate location, clearly labeled, and on display.
  • Consistently enforces all company policies and procedures.
  • Performs opening/closing procedures and ensures bank deposits are done as needed.
  • Keeps open and responsive communication with all store management.

Qualifications

  • High School graduate or GED required, Associates degree preferred
  • Three plus years of retail experience, including supervisory/lead experience
  • Experience with an apparel premium brand retailer preferred
  • Experience in an environment where customer service is highly regarded is a must
  • Computer literacy including the use of Microsoft Outlook, Word, Excel and PowerPoint

Additional Information

If you would like to be part of a great team and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts.

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