Sundance… A Place. An Idea. Celebrating and Enriching the Human Experience.

Sundance was founded in 1969 by Robert Redford when he purchased land at the base of beautiful 12,000-foot Mount Timpanogos in Utah's Wasatch Mountains. This pristine place became the Sundance Village, and at the base of the Village was a tiny store. Guests would frequently write letters to the store requesting special items they had seen while visiting Sundance, and thus the idea for Sundance Catalog was born.

It started small. Robert Redford called together a few of his colleagues to discuss starting a mail-order catalog to fill these requests and to make Sundance's unique items available to a wider audience. The first edition of Sundance Catalog was mailed in 1989, and since that first catalog, it remains the Sundance vision to share "the kinds of things that we have been privileged to collect, many of them handcrafted exclusively for Sundance."​

As Sundance has grown, we have remained rooted in the richness and diversity of the American experience. When you purchase something from Sundance, we appreciate the fact that the prime reason is enjoyment for yourself. But you are also supporting American craftspeople and efforts to enhance and preserve the artistic spirit.

Beginning with the first catalog mailed in 1989, Robert Redford has penned a special message that appears on the inside front cover of every edition. And, in the words of Robert Redford, "To us, Sundance is and always will be a dream. What you see, smell, taste and feel here is a dream being carefully nurtured. It is an area whose pledge is to people. What we offer in the form of art and culture, spirit and service, is homegrown and available to all."

Summary

We are seeking an individual to assist us as we open our newest retail store in Rochester Hills, MI. The Assistant Store Manager partners with the store management team in driving store sales by motivating and developing a sales team to provide the highest level of internal/external customer service to maximize sales. Assist the management team in store opening, closing and general floor supervision as scheduled and needed. Maintains a positive, energetic work environment, and consistently demonstrates and upholds the Sundance culture with the utmost integrity.

Duties & Responsibilities

Customer Service/Sales

• Models exemplary customer service.
• Consistently exceed the expectations and requirements of both the internal and external customer.
• Assist with housekeeping duties including folding, dusting, straightening,  sweeping, trash, vacuuming, changing light bulbs, taking out the trash, recycling, keeping stockroom clean daily, restocking supplies at the register, etc.
• Seeks product knowledge on new and core goods and openly shares information and selling tips with fellow partners.
• Customer service is key…we are here to enhance the customer experience by outfitting them.
• Greets and welcomes customers as they enter with genuine enthusiasm.
• Asks open-ended questions to determine customer’s needs.
• Listens to customers and uses their feedback to improve service levels.
• Tells the product story, features and benefits of jewelry and merchandise.
• Checks for customer understanding.
• Offers additional products that support or relate to the customer needs.
• Informs customers of our website and catalog, offering to put them on our mailing list.
• Listens to customers and uses their feedback to improve service levels in the store.
• Achieves budgeted sales, payroll and inventory goals.
• Works with Store Manager to analyze sales trends, develop plans to maximize profits and minimize costs.
• Consistently exceeds the expectations and requirements of the internal and external customer.
• Resolves issues in a timely and cost effective manner.
• Provides ongoing sales and product training for the staff to build multiple sales and achieve sales goals.

Store Teams

• Supervises sales floor such that staff is adhering to Daily Agenda and proper zone coverage is ensured.
• Leads staff to exceed sales plan.
• Implements and reinforces goals and assignments set by Store Manager to ensure all associates are trained and performing to company expectations.
• Motivates and develops associates by providing consistent feedback, product training, sales and service techniques. Responsible for associate performance evaluations.
• Participates in weekly management meetings to discuss business sales trends, product assortment and inventory levels, new operating procedures and hiring needs.
• Participates in all staff meetings: current with sales trends and goals, new product information, enhanced selling techniques, seasonal promotions, and individual recognition.

Operations

• Ensures all visual, operational, and safety policies and procedures are followed and executed in a timely manner.
• Teaches and enforces loss prevention tactics on sales floor.
• Consistently enforces all company policies and procedures. Performs opening/closing procedures and ensures bank deposits are done daily.
• Keeps open and responsive communication with Store Manager as well as the District Manager.

• Associates degree in business, management, or a related field, BS or BA preferred
• Five plus years retail management experience, including previous specialty retail experience with management responsibilities
• Experience with a premium brand retailer
• Experience in an environment where customer service is highly regarded
• Computer literacy including use of Microsoft Outlook, Word, Excel, and PowerPoint

If you would like to be part of a great team and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including medical, dental, vision, life, disability, 401(k), paid time off, and great merchandise discounts. 

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