Sun Community Health (“SCH”) is a non-profit, non-political and non-sectarian organization. It is a local non-governmental organization in Myanmar and is established in particular to advance socially beneficial purposes in Myanmar by promoting and providing information, services and products related to the prevention, promotion, curation and rehabilitation of the major health services including but not limited to HIV/AIDS, malaria, tuberculosis, maternal and child health, reproductive health and non-communicable diseases with the aim of furthering good health, prosperity and the relief of poverty, distress and sickness. This also includes state-of-art training programs, quality assurance programs, and a robust supply chain and logistics system and health financing mechanisms. The Organization may also provide non-health related ancillary services that ensure and improve the well-being of its clientele.

SCH is practicing the right to freedom from all forms of sexual violence, injustice, discrimination and abuse (including child and adult at-risk abuse). We recognize the responsibility we have to guarantee on that we do not deliberately or inadvertently cause any harms to right holders and communities through our work – whether that is our staff and representatives of our contractor (internal and external stakeholders). SCH will not tolerate any form of discrimination, abuse, exploitation, harassment under any circumstances and will take strong disciplinary action. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the Code of Conduct, that enshrines principles of PSEA, at all times (both during work hours and outside work hours).  Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training.  All staff must ensure that they understand and act in accordance with this clause.

JOB SUMMARY:

The Telehealth Officer holds primary responsibility for delivering medical consultations and counseling services to clients inquiring through the hotline. Additionally, the role encompasses providing essential services to clients in emergency or remote situations and facilitating linkages to GP clinics or higher-level facilities. The Telehealth Officer will also play a key supporting role, assisting the Senior Program Manager in various program-related assignments and tasks.

DUTIES & RESPONSIBILITIES:

The duties and responsibilities of the Tele-Health Officer (HIV) include:

• Apply medical expertise to remotely diagnose, manage, and refer patients in resource-limited settings.
• Provide accurate medical information and services through hotlines to clients and service providers.
• Conduct consultations, counseling, and health education via various platforms (video, chat, hotline, etc.).
• Facilitate virtual referrals and navigation of the clients to service facilities in ways to meet their preferences for more privacy and convenience ensuring desired linkages to HIV testing, care and treatment.
• Building on “reach and link” services, provide consultations with a focus on specific risk-reduction, clinical navigation, or counseling needs, including those related to structural barriers to HIV services like stigma, discrimination, and violence.
• Monitor client progress through follow-up consultations as needed.
• Collaboration with the SCH satellite sites and Sun ART clinics on supporting the clients to initiate and sustain antiretroviral therapy or PrEP, and tracking to achieving viral suppression.
• Raise awareness and provide initial assessments for mental health and referring to specialized counselors as necessary.
• Coach and guide Telehealth Data Assistant.
• Continuously refine and improve Telehealth operational approaches.
• Track and report monthly achievements against set targets.
• Maintain accurate patient records, adhering to consumer data protection policies.
• Generate required monthly reports and collaborate with the MIS team for reporting needs.
• Demonstrate financial accountability and responsibility for the telehealth team following organizational rules and regulations.
• Perform any other additional duties, supporting to Senior Program Manager as required.  

KEY SKILLS

The key skills required for the position of Tele-Health Officer (HIV) include:

• Technical Knowledge: Demonstrate excellent expertise in clinical care services.
• Communication Skills: Possess a solid understanding of basic communication skills and the ability to effectively engage with clients, family members, and healthcare providers.
• Operational Management: Exhibit proficiency in managing time effectively and efficiently to provide and reach services to clients.
• Leadership Skills: Showcase strong leadership abilities and the capacity to guide others effectively.
• Organizational Skills: Demonstrate organizational skill with a well-planned approach to tasks.

QUALIFICATIONS

• Hold a valid M.B., B.S. degree and possess an active medical license.
• Preferably have a minimum of 2 years of relevant work experience in providing telehealth services.
• Demonstrate competent use of MS Office applications.

Application:

Interested applicant, please send Application Letter, Curriculum Vitae (with “Three” referees, including your last employment for reference check) scan or copies of Qualification Documents and National ID as per following “APPLY LINK”, not later than on the evening of June 11, 2024 (Tuesday).