Summit Health is a physician-driven, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.  Formed by the 2019 merger between Summit Medical Group, one of the nation's premier independent physician-governed multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metro area, Summit Health delivers a more intuitive, comprehensive, and responsive care experience for every stage of life and health condition through high-quality primary, specialty, and urgent care. Summit Health has more than 2,500 providers, 12,000 employees, and over 340 locations in New Jersey, New York, Connecticut, Pennsylvania, and Central Oregon.Summit Health is a physician-driven, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.  Formed by the 2019 merger between Summit Medical Group, one of the nation's premier independent physician-governed multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metro area, Summit Health delivers a more intuitive, comprehensive, and responsive care experience for every stage of life and health condition through high-quality primary, specialty, and urgent care. Summit Health has more than 2,500 providers, 12,000 employees, and over 340 locations in New Jersey, New York, Connecticut, Pennsylvania, and Central Oregon.

Essential Job functions:

• Experience with configuring, maintaining and enhancing the Practice Management and Electronic Health Record
• Technical knowledge of Electronic Health Record
• Build and Maintain strong relationships with Physicians and staff in their use of the EHR implement advance workflows to optimal efficiency.
• Ability to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
• Experiencing configuring and building master tables
• Impeccable maintenance of master files with consistent quality checks and improvements
• Fundamental knowledge of computer systems and their use. Assist providers and support staff with adoption of new functionality and re-design of workflow to reflect Best Practice clinical operations.
• Ability to work a flexible schedule to meet the needs of the group growth and expansion including on call hours.
• Responsible for daily issue resolution and support of the scheduling application systems.
• Participate in projects and workflow design.

General Job functions:

• Support the organizations efforts to meet patient access goals designed to maximize scheduling functionality across multiple systems, improving care delivery in an ambulatory practice setting
• Work independently as well as in a group setting.
• Detail oriented, strong analytical and communication skills
• Provide on-site support and training when necessary
• Receive work via the ticking queue for incoming support issues and problems.

Physical Job Requirements:

• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Long periods of sitting.

Education, Certification, Computer and Training Requirements:

• Bachelor’s Degree in a related field or Competency with requirements listed below:
• Prior experience supporting and/or implementing an Electronic Health Record
• Experience with AthenaHealth a PLUS
• IT Systems support or front desk operations background desired, with min 1-3 years’ experience in a health care setting. 
• Excellent communication skills verbal and written

All your information will be kept confidential according to EEO guidelines.