Sullivan Mahoney LLP is committed to maintaining the tradition of excellence established by those before us.  We are a firm in our resolve to provide strategic and cost effective advice in our vigorous pursuit to protect and add value to client interests.

Of course, the success of any law firm begins with its clients.  We are grateful for the strong and long lasting relationships with a diverse group of clients.  We are most appreciative of the trust and confidence they have always placed in us.

In over 60 years of practice, we have achieved so much. Yet, there is still much to do.  We are excited about the prospect of continued growth shaped by the same values established by our founding partners.

This position requires good organizational skills, the ability to support others, and the ability to meet deadlines.  Superior communication, the ability to multi-task, take direction and determine priorities is required.

DUTIES and RESPONSIBILITIES

• Provide excellent in-house customer service to all staff and lawyers with exceptional communication / interpersonal skills
• Working with, and performing upgrades to Microsoft Office Products Suite
• Team player with initiative and ability to work independently, as well as managing Help Desk inquiries as necessary
• Excellent organizational and multi-tasking skills
• Updating antivirus and windows on current PC's and regular maintenance of Equipment i.e. computer and cell phones
• Perform computer software upgrades, Set-up New Users and clean-up of Old Mailboxes in Outlook 
• Install and set up software and assist in databases
• Perform routine maintenance of office equipment and troubleshoot problem areas in a timely fashion
• Assist with troubleshooting issues primarily Word or Outlook (synching lawyers / assistants' calendars. Out of office replies, etc. ) and manage and respond to incidents and requests 
• Manage Exchange email distribution groups 
• Update and maintain Record Log of User names and passwords and other related documents 
• Maintain and upgrade Firm's IT security systems to ensure protection of systems and network 
• Research and recommend tools and programs to improve efficiency and connectivity of staff
• Provide training and support to staff on computers operation, programs and systems
• Recommend and implement corrective hardware solutions, including repairs as needed

• Post secondary education in Computer Programming, Computer Engineering Technician, Computer Systems Technician or similar;
• 1-3 years related experience related experience and or equivalent combination of education and experience;
• Must be able to work independently, multi-task and prioritize numerous assignments in a fast-paced environment;
• Previous experience and computer skills are required with Microsoft Suite of programs the firm uses; 
• Excellent communication and interpersonal skills providing ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Firm;
• Demonstrates willingness and ability to resolve routine situations immediately using tact, judgement and diplomacy;
• Listens will and has an aptitude for rapid comprehension;
• Exceptional attitude and work ethic;
• Willingness to assist other voluntarily or as requested in a team environment;
• Resourceful, highly motivated and able to adapt and learn quickly in applying new technical and professional skills;
• Regular and punctual attendance;
• Willingness and ability to support and enhance firm's presence and goals;
• Well-groomed and professional manner

Sullivan Mahoney is a Firm rooted in tradition and history that is undeniably rich with a culture based upon hard work, integrity and an uncompromising commitment to clients.