The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake.  We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our guests also have access to our 3 on property dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge.  We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.

While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success.  At the beginning of 2020 we welcomed a new owner.  Seeing all the potential our property has to offer, renovations began.  We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.  

Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success.  To join our team, you’ll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members.  You will also be able to provide some of the details below, to help you in the role.

The ideal candidate will be passionate about social event planning and committed to ensuring our property standards are met for all of our catered events.  The catering sales manager will work directly with our culinary team, along with the leadership team to ensure all menus and event set-ups are performed according to guest request. 

What you will be doing

• Represent the hotel by conducting site visits, negotiating and making proposals, detailing events, and ensuring that each client is executed successfully.
• Draft and submit the sales and catering contract to client for review, approval and payment, via the catering system (Caterease).
• Report progress of catering sales to the leadership team as applicable.
• Actively sells, prepares proposals and client communications, prepares contracts, prepares and distributes BEO, and other hotel-related documentation for catering events of all types.
• Conducts hotel site tours, meets with clients at the hotel or virtually, when possible, to build relationships and generate business for the hotel.
• Coordinate with Food and Beverage Department such as the food preparation and banquet room set-ups to ensure they can meet scheduled catering service.
• Be responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts.
• Achieve catering services by contributing information; preparing and completing action plans; implementing production, quality, and customer service standards; identifying and resolving problems, completing post function production reports.

Requirements

• Candidates will be required to work weekends, to accommodate a client's needs as well as any functions they are overseeing.  Typical work week would be Tuesday through Saturday.  If an event is on a Sunday the work week would be Wednesday through Saturday.
• Have a minimum of 2 years experience with social catering events including weddings.

• Computer skills in Microsoft Office Suite, such as Outlook, Word, Excel, Teams
• Excellent communication skills
• Strong background in Catering Sales 
• Understanding/Use of Catering Sales systems such as Delphi, PMS, Oracle. 
• Caterease experience a plus but not necessary
• Pro-active, self motivated, loves challenges

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally, the following applies as well.

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

We Offer:

• Sick Time, Vacation Time and Holidays
• AMAZING HOTEL DISCOUNTS!

All your information will be kept confidential according to EEO guidelines.