Cafe Supervisor

  • Contract

Company Description

L'Association Étudiante de l'Université de McGill est présentement en période d'embauches. Avec plus de 20,000 membres, l'AÉUM a pour rôle de représenter les étudiants et de leur offrir des services depuis 1908.

The Student's Society of McGill University (SSMU) is currently hiring. With over 20,000 members, SSMU's role is to represent students and to offer services since 1908.

Job Description

POSITION SUMMARY:

Cafe Supervisors will be responsible for coordinating day-to-day operations and tasks during shifts, training new employees, responding to customer inquiries and complaints, balancing accounts at the end of a shift, and overseeing the opening and/or closing of the cafe; as well as regular Barista duties. Cafe Supervisors will communicate regularly with upper management to deliver reports and relay any ongoing issues or problems. Other areas of focus include kitchen support and event support wherever necessary. Cafe Supervisors also assist in the promotion of events held and/or hosted by the SSMU.

RESPONSIBILITIES:

The function of the Cafe Supervisor role covers a wide variety of responsibilities in the daily operations of SSMU facilities, and may be modified from time to time by management. It is important to note that not all functions and duties are contained within this definition, and that the position itself should be ever-changing and adaptive. Nevertheless, specific roles, responsibilities, and essential job functions allocated to this position include, but are not limited to the following:

  1. Act with integrity, professionalism and a positive attitude that promotes the Vision, Values and environment of The Students’ Society;

  2. Demonstrate constant leadership during shift and maintaining a calm demeanour during periods of high volume or unusual events to keep store operating to standard;

  3. Anticipate customer and store needs ahead of time by constantly evaluating environment and determining customer, store, and employee needs;

  4. Conduct and oversee the opening and/or closing processes of the cafe;

  5. Contribute to a positive team environment, identify and reinforce employee excellence, and recognize and communicate changes in team morale or performance to managers;

  6. Develop positive relationships with team members by understanding and addressing individual needs or concerns;

  7. Consistently communicate information to managers regarding general operations, current and future needs, employee feedback, and other relevant information;

  8. Receiving and coordinate restocking of truck deliveries;

  9. Balance cash registers and accounts at the end of a shift;

  10. Organize opening and closing duties as assigned, ensuring team’s adherence to proper cash and card handling procedures, and executing other general store operation duties to achieve maximum operational efficiency and excellence;

Shift Supervisors also operate as and so are responsible for the tasks and duties of Baristas:

  1. Make and serve coffee, tea, and espresso based beverages (both hot and cold);

  2. Prepare and serve food items;

  3. Handle and serve food and drink items in accordance with company standards, Quebec food

    safety regulations, and government COVID-19 regulations;

  4. Memorize drink recipes and food preparation methods;

  5. Maintain a clean, sanitized, and safe work station by washing dishes, and cleaning surfaces

    such as counters, floors, and equipment

  6. Maintain regular upkeep of the seating area by performing tasks such as cleaning tables,

    sweeping and mopping floors, servicing garbage disposal units, and restocking coffee counter;

  7. Keep equipment operating by following operating instructions and maintaining supplies;

  8. Conducting inventory checks and restocking;

  9. Manage freshness standards regarding all consumable products while also controlling waste;

  10. Handle cash and card transactions through a point-of-sale system, reconciling cash and

    register records at end of shift;

  11. Provide enthusiastic and engaging customer service;

  12. Educate guests by presenting and explaining beverage and food menus;

  13. Represent the The Students’ Society brand with passion, confidence, and a positive attitude.

OTHER RESPONSIBILITIES AND FUNCTIONS:

To undertake other duties and responsibilities as may be assigned by the Bar Manager from time to time.

SUPERVISION REQUIRED:

Supervisors receive general direction from the Bar Manager. A certain degree of independence, initiative and self-direction is expected in day-to-day operations.

SUPERVISION EXECUTED:

  1. Cafe Supervisors are responsible for Baristas.

  2. Nature of supervision: Allocate and check the work of staff being supervised.

Qualifications

QUALIFICATIONS REQUIRED:

  1. Ability to work calmly and professionally in a high-pressure work environment from both an operational and political perspective;

  2. Experience: Minimum 1 year of experience as a Barista, 1 year of experience as a Shift Supervisor or other leadership position in a similar establishment;

  3. Ability to show leadership in a fast-paced environment and lead a small team of Baristas with professionalism, care, and respect;

  4. Ability to make informed, timely decisions, anticipate problems ahead of time, and show a positive example of general conduct for the rest of the team;

  5. Experience using an espresso machine and steaming milk;

  6. Experience handling cash and card transactions, experience with point-of-sale systems;

  7. Good knowledge of the McGill community and the Student’s Society, an asset;

  8. Hygiene and food safety certificate from MAPAQ, an asset;

  9. Service in Action training, an asset;

  10. Workplace first aid certificate: CPR AED Level C, or any other first aid/CPR AED certificate, an

    asset;

  11. A fitness level that allows for heavy lifting, moving up and downstairs, and standing for long

    periods of time;

  12. Knowledge of and passion for coffee;

  13. Friendly, outgoing, and dedicated to excellent customer service;

  14. Great interpersonal, communication, customer-service and leadership skills;

  15. Highly professional attitude and work ethic;

  16. Proven team player;

  17. Ability to work within the Vision, Values and environment of The Students’ Society;

  18. Commitment to adhering to prescribed COVID-19 regulations and ability to adapt to new

    protocols as those regulations change.

Additional Information

  • Paid position: $16.85
  • Contract dates: December 6th 2021 to May31st 2022
  • Application closes on November 27th, 2021

CONFIDENTIALITY:

It is understood and agreed that all matters to the SSMU and those clubs association or groups forming part of the SSMU are to be kept in the strictest of confidence, and nothing regarding the operations, policies and general activities of the SSMU or its constituent groups shall be divulged to any third party without the express consent of the General Manager and/or the Executive Committee of the SSMU.

 

At the SSMU, we are committed to fostering an inclusive, accessible environment, where everyone feels valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our community. If you require accommodation(s) for the recruitment/interview process, please let us know and we will work with you to meet your needs.