L'Association Étudiante de l'Université de McGill est présentement en période d'embauches. Avec plus de 20,000 membres, l'AÉUM a pour rôle de représenter les étudiants et de leur offrir des services depuis 1908.

The Student's Society of McGill University (SSMU) is currently hiring. With over 20,000 members, SSMU's role is to represent students and to offer services since 1908.

POSITION SUMMARY:

Bar Supervisors will be responsible for coordinating day-to-day operations and tasks during shifts, training new employees, responding to customer inquiries and complaints, balancing accounts at the end of a shift, and overseeing the opening and/or closing of the bar. Bar Supervisors will communicate regularly with upper management to deliver reports and relay any ongoing issues or problems. Other areas of focus include kitchen support and event support wherever necessary. Bar Supervisors also assist in the promotion of events held and/or hosted by the SSMU.

RESPONSIBILITIES:

The function of the Bar Supervisor role covers a wide variety of responsibilities in the daily operations of SSMU facilities, and may be modified from time to time by management. It is important to note that not all functions and duties are contained within this definition, and that the position itself should be ever-changing and adaptive. Nevertheless, specific roles, responsibilities, and essential job functions allocated to this position include, but are not limited to the following:

1. Act with integrity, professionalism and a positive attitude that promotes the Vision, Values and environment of The Students’ Society;

2. Demonstrate constant leadership during shift and maintaining a calm demeanour during periods of high volume or unusual events to keep store operating to standard;

3. Anticipate customer and store needs ahead of time by constantly evaluating environment and determining customer, store, and employee needs;

4. Conduct and oversee the opening and/or closing processes of the bar;

5. Train new employees by providing clear, specific, timely and respectful coaching and feedback to employees on shift, as well as cultivating a positive environment for employees to grow and gain confidence;

6. Contribute to a positive team environment, identify and reinforce employee excellence, and recognize and communicate changes in team morale or performance to managers;

7. Develop positive relationships with team members by understanding and addressing individual needs or concerns;

8. Consistently communicate information to managers regarding general operations, current and future needs, employee feedback, and other relevant information;

9. Receiving and coordinate restocking of truck deliveries;

10. Balance cash registers and accounts at the end of a shift;

11. Organize opening and closing duties as assigned, ensuring team’s adherence to proper cash and card handling procedures, and executing other general store operation duties to achieve maximum operational efficiency and excellence;

Bar Supervisors also operate as and so are responsible for the tasks and duties of Bartenders:

1. Act with integrity, professionalism and a positive attitude that promotes the Vision, Values and environment of The Students’ Society;

2. Make, pour, and serve food and drinks to clients in a timely and professional manner while demonstrating enthusiastic and engaging customer service;

3. Maintain the cleanliness of the work environment and front-of-house space, including all bar surfaces, tables, back bar area and stock areas; event space in the SSMU building, stock area and food areas;

4. Ensure all glassware, plates/cutlery, garbage and cans are cleared from all areas and tables;

5. Makes sure the chairs and floor area within Gerts or the Event space are organized, well kept and free of any fire/tripping hazards; taking out the garbage and recycling; sweeping and mopping;

6. Ensure that the bar is equipped with the appropriate stock and supplies for the duration of the shift, as well as the following shift;

7. Ensure that all cash, debit, and credit card transactions balance;

8. Inform the Bar Manager, or Bar Supervisor(s) of any stock shortages and report any broken or missing equipment;

9. Be knowledgeable of and prepared to educate customer about recipes, daily food and bar specials, as well as menu items;

10. Inform student groups, clubs, faculties and other clients about Gerts booking policies, and direct them to the Events Department for further information and assistance;

11. Serve SSMU functions in other SSMU venues by completing inventory, serving clientele and completing closing cash out;

12. Follow SSMU and Quebec liquor regulations, respect and follow building and SSMU regulations and by-laws;

13. Ensure managerial cleaning list is followed and completed before punching out;

14. Assist student groups with the set-up of their events: including sound equipment, door, and coat check;

15. Demonstrate constant initiative during shift and maintain a calm demeanour during periods of

    high volume or unusual events to keep store operating to standard;

16. Represent the The Students’ Society brand with passion, confidence, and a positive attitude.

OTHER RESPONSIBILITIES AND FUNCTIONS:

To undertake other duties and responsibilities as may be assigned by the Bar Manager from time to time.

SUPERVISION REQUIRED:

Supervisors receive general direction from the Bar Manager. A certain degree of independence, initiative and self-direction is expected in day-to-day operations.

SUPERVISION EXECUTED:

1. Bar Supervisors are responsible for Bartenders.

2. Nature of supervision: Allocate and check the work of staff being supervised.

QUALIFICATIONS REQUIRED:

1. Ability to work calmly and professionally in a high-pressure work environment from both an operational and political perspective;

2. Experience: Minimum 1 year of experience as a Bartender, 1 year of experience as a Bar Supervisor or other leadership position in a similar establishment;

3. Ability to show leadership in a fast-paced environment and lead a small team of Bartenders with professionalism, care, and respect;

4. Ability to make informed, timely decisions, anticipate problems ahead of time, and show a positive example of general conduct for the rest of the team;

5. Experience using an espresso machine and steaming milk;

6. Experience handling cash and card transactions, experience with point-of-sale systems;

7. Good knowledge of the McGill community and the Student’s Society, an asset;

8. Service in Action certification (or any provincial equivalent), required;

9. Hygiene and food safety certificate from MAPAQ, an asset;

10. Workplace first aid certificate: CPR AED Level C, or any other first aid/CPR AED certificate, an asset;

11. A fitness level that allows for heavy lifting, moving up and downstairs, and standing for long periods of time;

12. Knowledge of and passion for coffee;

13. Friendly, outgoing, and dedicated to excellent customer service;

14. Great interpersonal, communication, customer-service and leadership skills;

15. Highly professional attitude and work ethic;

16. Proven team player;

17. Ability to work within the Vision, Values and environment of The Students’ Society;

18. Commitment to adhering to prescribed COVID-19 regulations and ability to adapt to new protocols as those regulations change.

• Paid position: $16.85
• Contract dates: August 2nd 2021 to May31st 2022
• Application Closes: July 28th 2021 

CONFIDENTIALITY:

It is understood and agreed that all matters to the SSMU and those clubs association or groups forming part of the SSMU are to be kept in the strictest of confidence, and nothing regarding the operations, policies and general activities of the SSMU or its constituent groups shall be divulged to any third party without the express consent of the General Manager and/or the Executive Committee of the SSMU.

At the SSMU, we are committed to fostering an inclusive, accessible environment, where everyone feels valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our community. If you require accommodation(s) for the recruitment/interview process, please let us know and we will work with you to meet your needs.