Billing & Collections Clerk

  • 3 Bethesda Metro Center, Bethesda, Maryland, United States
  • Full-time
  • Type of Employment: Full-time

Company Description

Streetsense is an experience-focused strategy and design collective. We create brands people love and places people love to be. Our interdisciplinary nature allows us to collaborate constantly, and approach every challenge with collective intelligence.

Streetsense is deeply invested in its people. From competitive benefits to career mentoring to bagel Fridays, happy hours, and team events for staff, Streetsense is focused on fostering a collaborative environment that inspires employees each and every day.

Job Description

You’re a master biller, expert in collections, guru of expense reports, and organizational all-star all rolled into one winning package. You understand the importance of getting invoices out the door to bring money in the door. This includes verifying expense reports that may appear on those invoices as well as reimbursing your fellow co-workers. You will work closely with the Finance Team, Operations Team, and others daily to ensure that our billing, collection, and expense report processes are running smoothly. You see yourself as a self-starter, creator, organizer, and overall doer; you focus on excellence and take pride in your work.

This position reports to the Billing Manager and is a full-time, hourly position at $18-$20/hr.

Billing Responsibilities

  • Follow our company’s established accounting processes
  • Actively drive the monthly billing process and cadence
  • Meet with project directors routinely to obtain billing instructions and validate invoices
  • Partner with the Operations and Finance Team to drive billing results
  • Collaborate with project set-up staff to ensure billings are aligned to our contractual obligations
  • Help manage and drive the companies un-billed balance with a focus on lowering DSO
  • Perform other duties as assigned
  • Scan, file, and log accounting documents
  • Identify and work on process improvements and documentation around un-billed and billing

Collection Responsibilities

  • Follow our company’s established accounting processes
  • Notify customers of delinquent accounts by telephone, email, and/or mail
  • Make regularly scheduled collection outreach to provide customers with account balance statements and ensure promises-to-pay are met
  • Provide clients missing invoices
  • Review billing discrepancies, including over-payments and short-payments, and resolve in a timely manner by requesting a credit memo or issuing a refund
  • Prepare small-balance write-offs according to company policies and procedures
  • Identify credit risk and escalate to the CFO and Operations Team when necessary
  • Provide support documentation necessary for third-party collection efforts
  • Provide weekly and monthly reporting to the CFO and Operations Team on customer accounts
  • Establish and maintain excellent working relationships with internal and external clients
  • Perform other duties as assigned
  • Scan, file, and, log accounting documents
  • Identify and work on process improvements and documentation around collections

Expense Report Responsibilities 

  • Follow our company’s established accounting processes
  • Review and process expense reports to include in payroll and client invoices
  • Assist in preparing and maintaining an employee expense manual
  • Perform other duties as assigned
  • Scan, file, and, log accounting documents
  • Identify and work on process improvements and documentation around expense reports



  • Associates Degree or equivalent from a two-year college or technical school in Business Administration, Accounting, or Finance preferred
  • Minimum of 1-3 years of billing, collections, and/or expense report experience required
  • Excellent oral and written communication skills
  • High degree of accuracy, attention to detail, and confidentiality
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Ability to work independently or as a team member
  • Excellent data entry skills
  • Ability to operate computerized accounting and spreadsheet programs
  • Must be proficient in MS Excel, as well as MS Word and MS Outlook

Additional desired skills & experience

  • Familiarity with payroll, accounts payable, accounts receivable, and collections
  • Accounting software experience
  • Possesses intellectual curiosity
  • Punctual and has a strong work ethic
  • Strong interpersonal and communication skills


Additional Information

Streetsense is committed to creating a diverse environment and is proud to be an equal opportunity workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.