Customer Success (Operations) - ALTERNANCE

  • Part-time

Company Description

Streem Energy provides innovative SaaS solutions to the increasingly distributed power market. Our customers are all along the power value chain: ranging from renewable energy producers , power aggregators to utilities and energy retailers.

Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy.

Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward !

By contributing to the digitalization of the power market industry, we evolve in a European, innovation driven, fast growth ecosystem. We are a young but fast-growing company: our lean and very organised team empowers talented individuals to own important responsibilities, collaborate on multiple subjects, and quickly advance their career !

Job Description

Work/Study Training Program - “ALTERNANCE”

Our team is actively looking for a Customer Operations Alternant (under work/study program who will be involved in our day-to-day platform operations. It is a perfect opportunity whether you want to be involved both on the technical and commercial side of a tech start-up, with a pivotal role between our clients and our product/engineering team. Working closely with a variety of customers and partners, you’ll ensure they launch the Streem service successfully and adopt it widely. You will help us reshape some processes of Streem day-to-day operations.

What you will be doing:

  • manage the onboarding of Streem new clients 

  • make sure clients settings are always optimal

  • Be the main point of contacts of our customers to answer their questions and requests in a timely manner (phone, emails)

  • gather clients feedback on our product to constantly improve our solutions

  • ensure smooth day-to-day operations of our service through innovative automated data monitoring 

  • be occasionally involved in pre-sales activities for high-value opportunities

Qualifications

As a young company, we are looking for independent and proactive candidates, who are rigorous and keen to continually progress 

  • You are preparing a business or technical degree with strong interest in new technologies

  • You have a high level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and requests)

  • You speak both english and french fluently (native french is needed)

  • You have a strong technical acumen - you do not need to be an engineer or a developer, but must understand how our systems are built

  • You love people interactions and your outstanding communication skills ensures you build and establish exceptional relationships with users

  • You have a “pioneering” spirit and enjoy working in early stage start-ups

Additional Information

An opportunity to gain very valuable skills:

  • An understanding of the energy sector

  • Customer service skills

  • Confidence

  • Organizational accuracy

  • Responsible-tasking

  • Analytical skills

  • Resilience

  • Technical skills (reporting, SQL, scripping)

 

Streem Energy offers also ... 

- an entrepreneurial environnement

- an international team with many different nationalities

- an already developed client base waiting for us to develop more features