Customer Operations Manager (Intern)
- Place du Maréchal de Lattre de Tassigny, Paris, France
Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers , power aggregators or energy suppliers.
Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy.
Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward !
By contributing to the digitalization of the power market industry, we evolve in a European, innovation driven, fast growth ecosystem. We are a young but fast-growing company: our lean and very organised team empowers talented individuals to own important responsibilities, collaborate on multiple subjects, and quickly advance their career !
Our team is actively looking for a Customer Operations Manager (intern) who will be involved in our day-to-day platform operations. It is a perfect opportunity whether you want to be involved both on the technical and commercial side of a tech start-up, with a pivotal role between our clients and our product/engineering team. Working closely with a variety of customers, you’ll ensure they launch the Streem service successfully and adopt it widely. You will help us reshape some processes of Streem operations.
What you will be doing:
manage the onboarding of Streem new clients
make sure clients settings are always optimal
answer our users' questions and requests in a timely manner (phone, emails)
gather clients feedback on our product to constantly improve our solutions
ensure smooth day-to-day operations of our service through innovative automated data monitoring
be occasionally involved in pre-sales activities for high-value opportunities
As a young company, we are looking for independent and proactive candidates, who are rigorous and keen to continually progress
You are finishing a Master (Business or Science) with strong interest in new technologies (and ideally some knowledge of the energy sector)
You have a high level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and customer requests)
You speak both english and french fluently
You have a strong technical acumen - you do not need to be an engineer or a developer, but must understand how our systems are built
You love clients interactions and your outstanding communication skills ensures you build and establish exceptional relationships with users
You have a “pioneering” spirit and enjoy working in early stage start-ups