Stream Realty Partners, L.P. (“Stream”) is a full-service real estate investment, development, and services company. Since its formation in 1996, the firm has grown from its two original partners to a staff of over 950 real estate professionals that share one common goal: to provide an unequaled level of service to our clients by hiring top talent, instilling them with unsurpassed market knowledge, and uniquely empowering them to apply their energy, expertise, and creativity to each of our clients’ needs. We are always looking for smart, honest, nice and passionate people to join our firm.

POSITION OVERVIEW:

The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

End-User Support:

• Quickly and efficiently resolve requests for various issues
• OS/Software/Hardware support (Windows 10, Office 365)
• User and asset management through Active Directory, Azure and Intune
• Desk and Mobile phone support
• Handle licensing and purchase requests as needs arise
• Printer and scanner installations and management
• Assist with physical office moves and end-user setups
• Understand and configure TCP/IP network infrastructure
• Strong troubleshooting skills a must
• Self-starter with a strong drive to be a part of a team
• Strong communication skills
• Visits to multiple offices in the area to resolve on-site issues
• Ability to travel when needed

Onboarding:  

• Determine equipment and licensing needs for all incoming Stream employees.
• Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
• Administer, create, and manage Active Directory, Office 365
• Ability to maintain accurate asset inventory

Offboarding:

• Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
• Back up all data, clean up computer, and update assets.

 Asset Management:

• Track computer inventory.
• Receive and deploy new computer equipment
• Produce asset reports for each location and entity
• Smartly reuse equipment where available

The Ideal candidate will have the following:

• Bachelor of Business Administration or equivalent degree from an accredited university or trade school
• 3-5 years of work experience providing departmental technical support
• Excellent communication skills (both verbal & written)
• Strong organizational skills
• Technical writing skills 
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
• Experience in various technology solutions (software, hardware, subscriptions)
• A+, Network+, or MS certification preferred

Stream Realty Partners offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay. 

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All your information will be kept confidential according to EEO guidelines.