IT Service Desk Supporter (m/f/x)

  • Full-time

Company Description

We are Straumann.

United for global excellence in dentistry.

Every vision has its story. Ours began more than 60 years ago. Since then our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly owned holding, and today comprises a number of international companies around the world.

The Straumann Group develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics and biomaterials for use in tooth replacement and restoration solutions or to prevent tooth loss.

Job Description

You are a true professional in 1st Level Support and IT Customer Service and you love to work in an international environment? We are looking for you as a member of the global IT service desk team, which has the focus on advising and supporting employees in Spain and Portugal. In this demanding and diversified function, you will work on incidents, service- and change requests together with the 2nd level teams located in the headquarters in Switzerland. In addition, you manage user and access rights, track the documentation and work in international IT projects.

TASKS

  • 1st level support at the service desk (incident, service request, problem and change management) with ticketing System (PMCS helpLine)
  • Onsite support in Madrid and Single Point of Contact for sales representatives in Spain and Portugal
  • Responsible for relevant IT tasks for employee Entry/Exit Processes
  • Management and administration of accounts in IBM Identity Access Management
  • Installation and administration of PCs and Notebooks with Microsoft's System Center Configuration Manager (SCCM)
  • Installation and Administration of iDevices (iPhones and iPads) with MobileIron
  • Supportive Function in international IT projects (software and hardware rollouts)

Qualifications

 

  • Educational background in Information Technology  
  • 1 + years of professional experience in First Level Support or Service Desk in an international environment
  • Technical skills/systems required:
    - Operating Systems: Windows 10
    - Communication Platform: Office365 (Outlook, Skype, Sharepoint, Onedrive)
    - Office-Applications: MS Office 2016
    - Knowledge of ITIL Service Management processes
  • Cooperative team player, used to being flexible and adapting in a changing environment
  • Agile, Stress-resistant, pragmatic, solution-oriented
  • Excellent communication skills, customer focused to deliver first-class service
  • Fluent in Spanish and English. Portuguese is a benefit

 

Additional Information

We offer...

  • Being part of a dynamic, inspired and engaged team
  • Take ownership as an expert
  • Make an impact as one of our #ChangeMakers
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