Who we are

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job-tech platform.

Your benefits

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 23 days holiday allowance + 2 company days + bank holidays (pro rata)
• Hybrid working model 
• Excellent location - Grand Canal Docks in Dublin City Centre 
• 12 month contract (family leave cover)

The job at a glance 

Join our team and you’ll be responsible for shifting to a proactive, process orientated and impact focused way of helping customers achieve maximum value from our hiring platform. Our aim is to help customers hire the right talent, enabling our Stepstone vision of “The right job for everyone”. 

Working in the Customer Success department you will you will lead a high-performance team dedicated to maximizing the value (ROI) that our customers derive from our hiring platforms. Your role will be pivotal in driving increased renewals, reducing churn, and fostering account growth. We seek an individual who is deeply invested in both people and customers, oriented toward growth, and possesses proven experience in a comparable position.

This is so important to us. By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Lead and mentor an established customer success team across our three leading hiring platforms in Ireland.
• Nurture and empower our CSM team, fostering their professional growth and ensuring they remain industry leaders.
• Collaborate cross-functionally with sales, marketing, product, and other teams to align customer success initiatives with overall business objectives.
• Accountable for consistently achieving team KPI targets.
• Stay informed about industry trends, best practices, and emerging technologies in customer success and incorporate relevant insights into our customer success strategy.
• Handle escalated customer issues and complaints, ensuring timely resolution and a positive outcome for the customer.
• Track key performance metrics to measure the effectiveness of customer success initiatives and drive continuous improvement.
• Participate in monthly management meetings to review KPI outcomes and deliver key messages

Your skills and qualifications

• 2-5 years leadership experience in a B2B environment, ideally in Customer facing roles
• Ability to coach and develop all team members, with a strong focus on delivering core KPIs
• Have a customer focused mindset, putting our customers at the heart of every decision
• Excellent communicator with experience in stakeholder management
• Analytical mindset to extract information from trends
• Strong organization skills that can accompany growth and change management situations
• Ability to prioritise efficiently without compromising on quality and delivery
• Always behaves consistently and with integrity
• Experience with Salesforce an advantage
• Proficient in Microsoft Office
• Excellent written and oral communication

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.