At The Stepstone Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods. We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it.   

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

As an Xcelerate Account Manager your role will be to successfully implement our customers onto the Appcast Platform using their ATS, then manage their account, the roles they choose to sponsor, and pace their budget in line with their hiring needs whilst delivering expectational support and ROI.

What will this role look like on a day-to-day basis? 

• Liaise with the customer and/or ATS to get the account implemented.
• Co-ordinate internal kick off call with sales and Implementation teams.
• Run discovery and/or kick off call with end customer as part of the onboarding process.
• Account Management: Daily budget checks, budget spend; advise the customer on optimising budget spend and ROI, CPA Management, build campaigns for sponsored roles taken from careers website in the platform, campaign optimisation by using job content editor, job expansions and working with our publisher team to improve quality, publisher checks, job optimisation, test applies, customer check-ins, End of Performance Reviews
• Training customers on Appcast Xcelerate platform.
• Regular check-in calls and Xcelerate Business Reviews.
• Recurring reports if necessary (in most cases strategic accounts).

Some skills you might have:

• Establish, develop, and maintain excellent relationships with our clients.
• Ensure exceptional representation of our brand in dealing with customers.
• Establish and maintain excellent internal working relationships with all business functions.
• Keep clear and detailed records on our CRM (SalesForce) and other internal systems.
• Confident, proactive, lots of initiative and great attention to detail.
• Consistently achieve individual targets and KPI’s.

What we offer:  

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme.  
• Charity - Each The Stepstone Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and The Stepstone Group will match their contribution up to a value of £10 per month.   
• Medical - Access to digital GP and well-being services.  
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.  
• Family Leave - We understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.