Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.  

At Appcast, Senior Account Managers are responsible for maintaining relationships with Appcast’s enterprise clients, providing unparalleled market research and insights, building and managing media campaigns and advertising spend, and driving commercial success for both client and agency. This role will also act as a subject matter expert, trainer, and liaison for account managers across the delivery organization, modeling and sharing best practices which drive organizational and operational efficiencies. This is an ideal role for someone who is motivated and talented in building and growing internal and external relationships.  

Job Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate and partner.  
• Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.  
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.  
• Provide media and marketing research that address client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals. 
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews. 
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Appcast’s product suite.   
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals. 
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform including keeping clients up to date with product enhancements, changes, or technical issues.  
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.  
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.   
• In partnership with team manager, delegate, influence and manage others' work related to special projects; pivot and change work assignments in response to business needs. 
• In collaboration with team manger, plan and execute team training, lead weekly team gatherings, and create other avenues to offer support, guidance, and access to resources to team and delivery organization.  
• Provides strategic coaching with the intention of imparting product and process expertise through both formal and informal opportunities. 

• Possess the subject matter expertise needed to lead special projects and complex accounts with minimal guidance from a manager and/or team leadership. 
• Have a complete understanding of Appcast financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding. 
• Professional experience in roles that require problem solving on behalf of a client, preferably in a technical environment. 
• Adept at cross team collaboration, specifically the ability to leverage technical platforms, share data, and communicate information that promotes cross-functional problem solving. 
• Excellent written and verbal communication skills and the ability to communicate via multiple technical platforms (slack, jira, Microsoft teams). 
• Experience crafting analytical presentations with an emphasis on analytical storytelling. 
• Possesses excellent organizational, prioritization, and follow up skills. 

Education and Experience 

• Bachelor’s degree preferred 
• Three years of staffing agency experience required
• Minimum of six years work experience, preferably in an industry related account management and/or customer success role   
• Professional experience in the software industry in sales, account management or technical roles is highly valued but not required for this role  

Travel Requirements

• Travel requirements for this position will be approximately 25%. This will include attending internal and external meetings, however this may vary based on business needs and opportunities. 

Supervisory Responsibilities

• While this position will not directly manage people, the Senior Account Manager will provide guidance and direction to Account Managers, Associate Account Managers, and others within their team and the broader organization. 

Work Location and Schedule

• This is a hybrid position with work completed in one of our office locations and a remote home office. 
• Typical schedules will be three days working in the office location and the remainder of week from home, however, may vary based on business or work/life balance needs. 

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021 & 2022! 

• We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers. 
• We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.  
• We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines.