At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at Totaljobs is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We also have a hybrid approach to working from home and in the office!

You’ll be the ‘voice’ of our business; handling a range of calls, ensuring that our customers and jobseekers receive the ‘best in class’ customer experience. 

In addition, you’ll handle a range of administration and reporting duties whilst building and managing relationships with a range of internal and external stakeholders, whilst working to set KPI’s. 

You will have experience in either an office-based customer service/helpdesk support type set-up or an administration orientated role where you have had to provide exceptional customer service to either internal and/or external stakeholders. 

More importantly, you will have outstanding communication skills, a positive ‘can do’ attitude and the ability to coordinate multiple tasks within a busy office environment. 

Responsibilities

• Answering & actioning calls, emails and live chats from both companies and jobseekers
• Driving customers to leave reviews about their experiences on our Trustpilot page 
• Manage & maintain customer data
• Comply with our sales systems & processes. 

What you’ll need to have:

• Outstanding written & verbal communication skills with a fantastic attitude; 
• Strong experience in MS Word, MS Excel 
• Excellent attention to detail with credible organisation skills; 
• Results driven with the ability to work under pressure; 
• Ability to build relationships at all levels; 
• Committed to providing the highest level of customer service within an office based environment 

Nice to have’s:

• Experience working with sales teams; 
• Exposure to customer contact channels such as live chat and calls. 
• Any exposure to using SalesForce.com or another CRM system 

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical - Access to digital GP and well being services
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.