At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at Totaljobs is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We also have a hybrid approach to working from home and in the office!

We are looking to hire a permanent, full-time Customer Service Consultant to join our amazing customer service team. The successful candidate will be the ‘face' and ‘voice' of our business and be involved in a range of duties to support our Global Hiring sales team. Our aim is to provide a global recruitment solution for our clients with one point of contact for support, implemented by absolute experts.​ 

Ideally, you will come from an Internal Account Manager/Sales Support orientated background within a related industry sector, however if you can demonstrate the personal attributes required to be successful within a sales environment, then we are happy to consider candidates from backgrounds in a customer service or an administration type role within a heavily KPI driven set-up. 

Importantly, you will have outstanding communication skills, a positive ‘can do' attitude and the ability to coordinate multiple tasks. 

What will this role look like on a day-to-day basis?

• Represent Totaljobs Group by being the direct point of contact for our international partners at the Network 
• First point of contact for international client and sales team queries 
• Contract fulfilment in our international Salesforce CRM 
• Liaison with the other support functions such as feeds and creative 
• Ensures customer accounts accurately reflect usage, providing bespoke reports when required 
• Assisting Sales and CS Management to support induction of new starters on systems 
• Working towards set KPIs 
• Poor response Management  
• Attendance at Sales/Client meetings as requested 

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them!

• Excellent written and communication skills (PowerPoint, Word and Excel expertise essential)
• Understanding/experience within the business area
• Organised, disciplined with an eye for attention to detail – High personal standards
• Intelligent thinker with the ability to make decisions in the absence of a manager
• Ability to build relationships at all levels
• A team player who is results driven but can also work on their own when required
• The ability to build internal as well as external relationships is required
• Experience working with sales teams
• Any exposure to using SalesForce.com or another CRM system

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.