At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at Totaljobs is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We also have a hybrid approach to working from home and in the office!

At Totaljobs Group, we are looking for a Customer Success Manager who will be responsible for managing and proactively developing long-term customer relationships. Your job will be to work closely with customers to ensure they get the maximum value out of the services and products they have purchased from us.

As a CSM you be expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers. We are looking for someone who is customer-centric, enthusiastic and has demonstrable experience of working in a similar role previously.

You will be joining an established team, who've had great success over the last year since the project was formed and have extensive growth plans for 2021 and beyond. 

Key Responsibilities:

• Proactively engaging with our customers throughout their relationship with us to drive excellent customer experience and satisfaction
• Drive retention and growth among our customers by understanding their business needs and helping them succeed
• Position yourself as the expert on our products and services through providing continuous analytical data insights and recommendations
• Work collaboratively with other internal teams to get the best outcome for our clients
• Work closely with the client to resolve any issues they may have in an efficient and timely manner
• Attend, with sales, customers face-to-face meetings when required
• Solving problems for our customers, helping them achieve their goals
• Ensure regular and proactive value-add contact with your customers, creating a partnership with key stakeholders

Some skills you might have:

• 2+ years’ experience in a similar B2B account management role managing large volumes of client accounts 
• Relationship building – the ability and willingness to build and develop productive relationships with external and internal customers 
• Demonstrable experience of working proactively to help clients utilise the products and services they've purchased 
• Analytical – the ability to drive positive change with clients through the analysis of various data sets  
• Proven experience of working with technical solutions, software and products  
• Experience in onboarding and training clients desirable 
• Experience in working with and supporting sales teams desirable 
• Excellent written and oral communication 
• Strong presentation skills 
• Proficient in Microsoft Office

Benefits and Rewards - How we recognise our employees hard work and talent:

Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 

Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.

Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.

Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.

Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 

Charity - Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.