At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at Totaljobs is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We also have a hybrid approach to working from home and in the office!

You will be the ‘face' and ‘voice' of our business; involved in a range of duties to support our sales teams in achieving outstanding results and enable us to provide service excellence to our clients.

Working as part of the wider customer service team, you will provide support to our sales team for our market leading brands. You will provide exceptional customer service to internal and external customers through a range of communication channels.

What will this role look like on a day-to-day basis?

• Contract Fulfilment
• Generating back-office stats as required including reporting on traffic (access and searches), remaining product availability as required, top 500 key word statistics.
• First point of contact for client queries – dealing with our largest customers.
• Ensure customer accounts accurately reflect usage, providing updates to Account Managers as required.
• Provide ad hoc business support to sales where needed.
• Assisting CS Management with the induction of new starters on systems.
• Working towards set KPI's.

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them!

• ​Do you have outstanding written & verbal communication skills?
• Do you have experience in MS Word, MS Excel and MS PowerPoint?
• ​Do you have excellent attention to detail with credible organisation skills?
• ​Are you results driven with the ability to work under pressure?
• ​Do you have the ability to build relationships at all levels?
• ​Are you committed to providing the highest level of customer service?
• ​Do you have an understanding of customer satisfaction and have worked to NPS targets?
• ​Do you have experience working with sales teams?
• ​Do you have experience using a CRM system such as Salesforce (not essential)?

Benefits and Rewards - How we recognise our employees hard work and talent

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.