StepStone: Founded in 1996, StepStone, part of the Axel Springer SE group, is one of the most successful international digital recruiting businesses. One of the world's leading next generation recruitment platforms. Through our AI-powered hiring platform and smart autonomous matching technologies we aim to disrupt the way talent and all-sized businesses connect. We operate over 54 job boards with over 67 million visits per month and employ over 3,500 people in more than 20 countries. We deliver the best experience to our candidates and the recruiters we work with from small local players to big global brands across the job industry. 

Our company is one of the largest job sites in Europe and the secret of this success is mainly due to two factors: quality products and above all, passionate and talented people.

Equal opportunities are important to us. We believe that diversity and inclusion at StepStone is critical to our success as a global company so we want to recruit, develop and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.

The customer is always at the center of our concerns and that is why we are currently recruiting a new Customer Success Consultant who will be committed to providing exceptional service.

Like us, are you passionate about customer service? You are the new talent we are looking for!

As a Customer Success Consultant, you will develop a real relationship of trust with your clients by sharing your expertise with them and supporting them during their recruitment campaigns.

More concretely, this translates into:

• The quick and efficient implementation of their contract and access
• The professional processing of each of their requests (telephone/mail)
• Their training in StepStone tools
• Personalized advice on how to optimize their ads and their use of the site
• Consumption and performance statistics
• Regular proactive contacts

In other words, you will do everything to satisfy and retain your customers and will work in collaboration with a sales team.

Who are you?

• Are you fluent in Dutch and/or French (English is a plus)?
• Do you have a commercial sense and like customer contact?
• Do you have a smile in your voice and a good sense of listening?
• Your "positive attitude" makes you a real teamplayer?
• Do you have an analytical mind and excellent communication and interaction skills?
• Do you have a thirst for learning and a desire to evolve?
• Do you have a majority of positive answers to these questions? Then you may be our future Customer Success Consultant!

We offer

• A competitive salary package with many social benefits (group and hospital insurance, meal vouchers, eco checks, etc.)
• 20 days of legal leave + 10 public holidays + 9 ADV days
• In addition, we offer you the opportunity to have real development opportunities and long-term perspectives in an innovative environment.
• The advantage of working in a stable and diversified team in the heart of Brussels or Kortrijk/Courtrai

Apply in one click!

We are already waiting for your CV and cover letter in English via the I'm interested button, we look forward to getting to know you!