Launched in January 2007 jobs.lu quickly established itself as one of the main recruitment websites on the Luxembourgish market. By consistently delivering top-quality services to both recruiters and candidates alike and coupled with an in-depth market knowledge distinguishes jobs.lu from all our competitors.

Equal opportunities are important to us. We believe that diversity and inclusion at StepStone is critical to our success as a global company so we want to recruit, develop and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.

To accomplish our mission, we are looking for a Customer Service Team Leader.
Do you like coaching a team? Do you already have experience as Team Leader within Customer Service? Are you looking for a varied and challenging job and are you fluent in German, French, English and possibly Luxembourgish?
Then you are the perfect candidate for this position!

Description:

• As a natural people manager, you motivate, coach, evaluate, advise, and assist where necessary
• You are responsible for questions related to people management, in your team
• You communicate clearly and in a timely manner, and guide your team members
• Beside managing your team, you develop new ways to improve efficiency, follow trends and new developments in the world of customer service
• You perform reporting to the management team and can perform analysis/provide explanation, if necessary, on your business
• You think strategically about the next steps in your Customer Service and can develop a vision for continuous growth, improvement, and optimization of operational processes
• You interact actively with sales team and functions to advance ways to contribute sales generation and customer satisfaction
• You also initiate necessary actions to improve the customer satisfaction or efficiency
• You develop, maintain, and manage KPIs (for yourself & your team) that are relevant for managing and demonstrating customer satisfaction
• You take all necessary actions to reach the defined objectives

Profile:

• You have a bachelor’s degree or equivalent through experience
• You have built up a good experience as Team Leader (people management) within Customer Service
• You are fluent and have excellent written and oral communication skills in German, French and English. Knowledge of Luxembourgish is a big plus
• You are analytical, autonomous, communicative, proactive, and open-minded with strong problem-solving skills
• You are communicative and team player with outstanding people management skills
• You enjoy taking responsibility
• You have an entrepreneurial mindset and have a relevant experience in a customer service environment
• Willing and able to work in an international and multi-cultural environment
• Structured and organized, with good interpersonal and leadership skills
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
• Knowledge of performance evaluation and customer service metrics

Offer:

• You will be part of a fun, dynamic and international working environment
• You end up in a nice environment at the market leader within its segment
• A full-time position within an interesting sector with a lot of variety, contacts, and autonomy
• Work in a successful and open-minded company in full expansion, where the energy and enthusiasm can be felt on every square meter
• An attractive salary package complemented by several benefits (meal vouchers, hospitalization insurance, quarterly bonuses, etc…)

Would you describe yourself as someone collaborative and perseverant with a strong drive for results and would you like to work in a dynamic & international environment? Then apply now!

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