At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Equal opportunities are important to us. We believe that diversity and inclusion at Totaljobs is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know. 

We are currently recruiting for a Job Quality Assurance Administrator to work with us on a fixed-term contract basis in the Manchester office.

We also have a hybrid approach to working from home and in the office!

What will this role look like on a day-to-day basis?

You'll join part of a wider customer service team with a focus on improving the quality of job content across all of our 11 websites whilst ensuring the job specifications provided by our customers meet our quality standards.

• Your focus will be to provide the highest level of service to the internal and external customers of the TotalJobs Group. Primarily you will be posting jobs provided by our recruiters within our set quality guidelines. The role will also involve editing data on our job boards, in doing so you will be assisting a network of sales teams and their clients, ensuring a positive user experience.
• You will have experience in either an office based data entry/customer/administration service type set-up or an administration orientated role where you have gained data entry experience, whilst working to set KPIs.
• You will have outstanding communication skills, a positive ‘can do' attitude and the ability to coordinate multiple tasks within a busy office environment.

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them!

• Improving the content of job adverts, posted onto our sites, ensuring data quality.
• Ensuring creative and job specifications provided by recruiters are added to the site efficiently and within the set quality guidelines.
• Working towards targets and managing own work volumes to ensure delivery against service level agreements and flag to senior/manager volume increases where SLAs may not be met.
• Understanding and applying each jobs boards job loading requirements including any end client specific ones
• Basic Administration

Your experience & attributes:

• Proven data entry experienced gained in a busy, targeted environment;
• Knowledge of Microsoft packages including MS Word, Excel, Outlook and Internet Browsers;
• Be able to multitask and perform consistently under pressure;
• Ability to interpret data quickly with a good eye for detail and excellent key board skills ;
• Work effectively within a team dynamic;
• A strong sense of customer service;
• First class interpersonal and communication skills at all levels;
• A team player who has the ability to work to team and personal targets.

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.