At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

We also have a hybrid approach to working from home and in the office!

We are looking for a Senior Salesforce Administrator to join our lively team and to support the growth of our businesses by administering our CRM system, Salesforce.com. 

You will report directly into the Head of CRM and you will be responsible for ensuring that the business has a best-in-class Salesforce instance along with managing the roadmap of changes for continuous improvements. This team’s areas of responsibilities will include enabling sales strategy, planning, forecasting, performance management and plan achievement through a variety of tools, information, and best practices.  You'll work closely with our business partners in Customer Success, Sales, Technology Marketing, and key supplier partners to enable and accelerate our growth strategy through best-in-class sales enablement on the Salesforce platform.

Duties include;

• Process & workflow changes on Salesforce for business requirements using flows.
• Engagement with business stakeholders to gather & analyse requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.
• Advanced pipeline, analytical and KPI report and dashboard creation and production.

• Aiding in the smooth delivery of Salesforce product changes through new Salesforce release management.
• Collaborate with Salesforce system stakeholders including Sales Operations, Business Intelligence and other business stakeholders to drive high levels of data integrity and operational reliability of our standardised business analytics, tools and processes.
• Monitoring the adoption/usage of Salesforce across the organisation.
• Responsible for data integrity and data cleaning.
• Identify production risks and areas for improvement; prioritisation, design and facilitate successful implementation and adoption of new processes.
• Identify new Salesforce release opportunities for the development of new and enhanced CRM capabilities.
• Design and maintain advanced dashboards and reporting for evaluating sales effectiveness.
• Guidance and support to existing team of Salesforce Administrators

• Senior Salesforce Administrator Certified
• Demonstrable Senior Salesforce CRM administrator experience in a Lightning environment
• Excellent interpersonal and relationship building skills.
• Strong research, reporting, presentation, and analytical skills.
• Experience rolling out and delivering system changes to a business.
• Experience of implementing and administrating a Salesforce CRM solution into a business development arena.
• Ability to focus on immediate changes with a strategic view on a longer-term strategy.

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

Totaljobs Group are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.