At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

We also have a hybrid approach to working from home and in the office

The role:

As a ‘Performance Account Manager’, you will be responsible for the delivering the success of our ‘Totaljobs Performance’ product by working in partnership with a dedicated pay for performance sales team and traffic experts.   You will be responsible for the client’s performance from the moment the contract is signed. This includes setup, onboarding, optimisation, reporting and performance recommendations - all the way through (but not including) the contract renewal period. You must have the ability to understand and analyse complex data sets (provided by traffic), create a story and provide bespoke client recommendations based off this quantifiable data. Attention to detail is paramount as all recommendations have direct commercial implication to the business.

Key Responsibilities:

•  You will be the main POC from a delivery side for the client from the moment the contract is signed.
• Resolve customer inquiries by phone, email with authentic, human understanding
• Build and maintain relationships with existing customers to further brand loyalty
• This includes understanding the client objectives and measures of success and then setting up the campaign up on the P4P system clickcast in partnership with traffic teams to achieve these
• Work with Traffic to track and predict client spend on a daily and monthly basis
• You will be responsible for onboarding the client and asking key optimisation questions (Levels 1-4: Optimisation/ job title/geo/ CPA)
• You will be responsible for ensuring the jobs are posted to the site / taken down, in a timely manner by working in partnership with wider CS stakeholders
• Provide timely and accurate information in line with SLAs to clients regarding their requests, queries and questions
• You will be responsible for regularly checking the campaigns on the TJG platform and ensuring their consistent delivery & performance. Keeping all stakeholders in regular communication of any updates / changes.
• Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
• Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
• Keep all clients up to date with product enhancements, changes or glitches
• You will responsible for presenting to clients regular analytical reporting in a PowerPoint format that drives performance recommendations. (analytical data provided by traffic)
• Act as a liaison between clients and internal stakeholders to ensure that all product information is relayed accurately

Must have:

• You will have some experience in account management with exposure to; driving retention, contract optimisation or account growth
• analytical mind and a passion for problem-solving
• You will have the ability to follow process but think outside the box and go above and beyond to find a solution
• Ability to relay/present complex data sets in a story format
• Is tech savvy and has a background software account management
• Pays strong attention to detail, is extremely organized and has strong ‘follow-up' skills
• Has excellent written and verbal communication skills and can relay information in a timely manner
• Has a bottomless well of understanding and patience
• Is keen on working in a start-up environment, where processes and products are constantly changing and evolving
• You will have the ability to follow process but think outside the box and go above and beyond to find a solution.
• Ability to analyse reporting and manipulate data in Excel
• Confidence to build presentations and present to internal and external stakeholder using PowerPoint
• Ability to priorities and multitask high priority accounts
•  Will have worked in a client facing / account management or sales support function
• Excellent time management and organisation skills as well as strong attention to detail
• Understanding of customer satisfaction and have excellent listening + questioning skills!

General:

• Outstanding written & verbal communication skills with a fantastic attitude;
• Strong experience in MS Excel and MS PowerPoint;
• Results driven with the ability to work under pressure;
• Ability to build relationships at all levels;
•  Committed to providing the highest level of customer service
• Experience working with sales teams;
• Experience of using SalesForce.com or another CRM system

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays. Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

Totaljobs Group are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.