At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

The Automated Job Support role sits within the Customer Service team. The focus is to provide the highest level of service to the internal and external customers of the Totaljobs Group, who will share our dedication to connecting great candidates with great jobs. The role sits within the Quality Assurance department and looks focuses on the automated jobs process. Core elements of the role focus on Feed Management; Job board management; Client Contact; Troubleshooting and Spider Management.

Key Responsibilities:

• You will assist a network of Sales teams and their clients to provide a consistent, reliable and positive user experience taking charge of the automated job process in an efficient manner to achieve team SLAs
• Be a direct point of contact for any XML posting and 3rd party CVDB queries
• Liaise directly with 3rd party providers, clients and internal stakeholders to ensure their expectations are met within the terms of the process
• Troubleshoot and aim to provide a first-time resolution for any and all queries
• Managing your own work volumes to ensure productivity is in line with team averages, whilst delivering as part of a team against business service level agreements
• Understanding the offering of each of the Totaljobs Group job boards, and applying the relevant requirements, including any specific to the client
• Working towards set KPI’s
• Poor response Management (via Sales)
• Flexibility to attend client meetings and give onsite training as required with adequate notice
• Dealing with Ad hoc tasks and additional duties required by the business to support ongoing and new projects

Skills, know-how and experience

• Experience working with and troubleshooting XML data
• Knowledge of Microsoft packages such as MS Word, Excel and Outlook
• Proven track record of working to team and individual targets, including SLAs
• Ability to multitask and perform consistently under pressure
• Ability to interpret data quickly with a good eye for detail
• Ability to confidently discuss complex queries over the phone
• Ability to work effectively within a team
• Strong communication skills

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Long Service - To recognise long- service and commitment to Totaljobs Group we celebrate our employees' loyalty by giving them additional time off and/ or vouchers after certain milestones. 
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

Totaljobs Group are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.