Performance Consultant

  • Full-time
  • Legal Entity: Totaljobs Group Ltd.

Company Description

At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

Job Description

As a ‘Performance Consultant' within the Totaljobs Performance Delivery Team, you will be responsible for the lift and shift of data within multiple tools and systems such as MS ExcelAppCast and Salesforce. Your role will be to ensure that all data is correct and be responsible for manual daily checks so that the delivery team have the visibility to deliver ‘best in class' customer experience.  

You will have experience in either data entry or administration within a Customer Service environment, where you have had to provide exceptional attention to detail. Attention to detail is paramount as the Performance Delivery Team have commercial implication to the business.  

In addition to the above, you will have outstanding communication skills, a positive ‘can do' attitude and the ability to coordinate multiple tasks within a busy fast paced environment. 

What will this role look like on a day-to-day basis? 

  • Manage & maintain customer data across multiple platforms.
  • Manual data entry and data checks between systems.
  • Notifying the Performance Account Managers of AppCast data changes to ensure clients receive the best service.
  • Generate & produce reports and statistics for both internal and external clients regarding performance of their campaigns and our products.
  • Comply with our sales systems & processes.
  • You will provide support for data queries via phone, email and occasionally face-to-face.

Qualifications

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them!

  • Outstanding written & verbal communication skills with a fantastic attitude.
  • Strong numerical / analytical skills.
  • Able to follow processes and procedures.  
  • Exceptional attention to detail with credible organisation skills.
  • Strong experience in MS Word, MS Excel and MS PowerPoint.
  • Results driven with the ability to work under pressure.
  • Strong ability to multitask and prioritise workload. This will include the ability to manage time.  
  • Ability to build relationships at all levels.
  • Committed to providing the highest level of customer service.

Nice to have's:

  • Experience working with sales teams.
  • Any exposure to using SalesForce.com or another CRM system.

Additional Information

Benefits and Rewards - How we recognise our employees hard work and talent:

  • Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
  • Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
  • Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
  • Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
  • Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
  • Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

Totaljobs Group are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.

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