At Totaljobs Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods.  

We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it. 

We are on the hunt for a Customer Success team to help our customers get the maximum value from the products they have purchased, and in turn to increase retention of our customers. The Customer Success Team manager will be responsible for managing, coaching and developing the team of customer success managers, as well as assisting the Head of Customer Success in growing the UK headcount.

What will this role look like on a day-to-day basis? 

• Lead a team of Customer Success Managers that manage and work with our B2B customers. 
• Work with internal stakeholders from all departments and monitor team KPIs to ensure our customers are receiving top-level customer experience. 
• Drive a culture of high performance the department, supporting both internal and external customer base. 
• Ensure all team objectives are communicated and met/exceeded. 
• Leading by example and is the model for behaviour and standards within the group. 
• Recruits and develops staff, driving high standards of quality, excellence and satisfaction in their performance.

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them!

• Experience in a B2B environment, ideally in the SaaS market. 
• Ability to coach and develop team members.  
• Ability to produce & implement a strategic plan 
• Influencing style that challenges and that takes others with them 
• Provides vision and clear direction to inspire individuals and engages others.
• Previous experience of Gainsight and data visualisation tools such as PowerBI.
• Allocating and segmenting customers.

Benefits and Rewards - How we recognise our employees hard work and talent:

• Holiday - We feel work-life balance is important, so we offer every single one of our employees 29 days holiday a year, plus public holidays.  Everyone also has the option to buy or sell up to three days each year in our Holiday Flex scheme. 
• Family Leave - At TJG we understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under the Company Family schemes are more generous than required under current legislation.
• Pension Scheme - To help our people plan for their future we offer a competitive pension scheme.
• Eye Tests - Every employee receives a voucher which entitles them for a free eye test every year.
• Long Service - To recognise long- service and commitment to Totaljobs Group we celebrate our employees' loyalty by giving them additional time off and/ or vouchers after certain milestones. 
• Medical Insurance - All employees are eligible to apply for private medical insurance cover which also includes a digital GP service. 
• Charity- Each Totaljobs Group employee receives x2 additional days off every year to volunteer to charitable causes. We also give our employees the chance to 'give as they earn' meaning they can donate tax-free to a registered charity, and Totaljobs Group will match their contribution up to a value of £10 per month. 

For more information about Totaljobs Group benefits please look at the Totaljobs Group career site. 

Totaljobs Group are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.