It all started in 2008 when Stawco Hospitality purchased what was once called "Jake's Drive-In"--a previously seasonal ice cream and burger joint. With a new, hugely expanded menu comprised of nearly all freshly prepared, in-house recipes and year-round operation, Krazy Jake's was born. In 2010, we expanded to offer breakfast and quickly became one of the top breakfast restaurants on Boston Road. In 2011 we began to offer adult beverages. Things really started to get Krazy when in 2012 we expanded to occupy the entirety of our 4800 square foot building, complete with a full bar and lounge area. Now, in 2018 during peak season we employee over 75 local workers, including returning college students from the community. It all started in 2008 when Stawco Hospitality Group purchased what was once called "Jake's Drive-In"--a previously seasonal ice cream and burger joint. With a new, hugely expanded menu comprised of nearly all freshly prepared, in-house recipes and year-round operation, Krazy Jake's was born. In 2010, we expanded to offer breakfast and quickly became one of the top breakfast restaurants on Boston Road. In 2011 we began to offer adult beverages. Things really started to get Krazy when in 2012 we expanded to occupy the entirety of our 4800 square foot building, complete with a full bar and lounge area. Now, in 2018 during peak season we employee over 75 local workers, including returning college students from the community. 

As a server, it is essential that you always maintain an energetic, friendly and caring attitude. It is your responsibility to see that each guest is made to feel special and enjoys our fun atmosphere, delicious food, and ice-cold beverages. You will come across a variety of people from many different walks of life and cultures, and it will be your duty to provide these individuals with exceptional hospitality. This means that how you interact with those you serve and how you carry out your business should captivate the people at your tables. You want them to have no doubt in their mind who is taking care of the table. Perfection is hard to achieve, but as a server, it is within reach and what you should strive for every opportunity you get. 

Servers are mainly responsible for customer service but will have other duties such as; maintaining the dining room, running food and drinks to tables, preparing mixed drinks, stocking, sweeping, mopping, hosting, and performing many other related and reasonable tasks.  

Outlined below are the performance standards and job duties that are required of our servers. Of course, it is impossible to compile a complete list of all the duties and expectations you will be required to do during your day to day job. The expectations and responsibilities listed here are merely the minimum functions and performance levels that will be required. Also, this list will be updated from time to time and employees may need to meet additional expectations and perform new duties. It is up to you, the employee, to make sure that you can perform at the expected level. If you need additional training or better understanding of the tasks you are supposed to complete – please ask your manager for assistance. Ignorance is no excuse. Furthermore, employees are expected to perform at these levels on a continuing basis. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Promote, work, and act in a manner consistent with the mission of Krazy Jake’s in providing outstanding hospitality and service, at an amazing value, in a fun, friendly, family atmosphere.  Allowing us to provide an enriching, fulfilling and rewarding environment for our employees, our customers, our community and our suppliers, one experience at a time. 

• Follow standards of service/hospitality guidelines as required by company 

• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems. 

• Have complete and in depth understanding of all items on our menu 

 

• Able to explain the proper handling of nuts and other allergens 

• Able to work well with all co-workers 

• Collect payments from guests, ensuring they are properly entered into the POS system. 

• Write guests’ food orders on order slips, memorize orders, or enter orders into POS System for transmittal to kitchen staff, ensuring the orders are entered properly into the POS system by company standards 

• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. 

• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required. 

• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services 

• Inform guests of daily and/or monthly specials, menu changes/enhancements and make recommendations you genuinely feel your guests will enjoy. 

• Understand and demonstrate the ability to up-sell customers  

• Provide the timely delivery of refills, checks, and change to tables 

• Pre-bus tables when a guest is done with a plate, leaving a clean and comfortable area for the guest 

• Clean tables or counters after guests have finished dining with in 2 minutes of the guest leaving the table. 

• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine. 

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. 

• Stock service areas with supplies such as coffee, food, tableware, and other supplies as set by restaurant standards. 

• Explain to guests how various menu items are prepared, describing ingredients and cooking methods. 

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware. 

• Remove dishes and glasses from tables or counters, bringing them to the dish area, scraping them and sorting silverware for proper cleaning. 

• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. 

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. 

• Bring wine selections to tables with appropriate glasses, and pour the wines for guests. 

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. 

• Escort guests to their tables. 

• Garnish and decorate dishes in preparation for serving. 

• Fill salt, pepper, sugar, cream, condiment, and napkin containers, ensure table is set for next guest per restaurant guidelines. 

• Describe and recommend wines to guests. 

• Thank guests for their visit and invite them to return. 

• Attend all scheduled employee meetings and offers suggestions for improvement. 

• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. 

• Provide guests with information about local areas, including giving directions.  

• Perform other duties as directed. 

OTHER SKILLS AND ABILITIES: 

• Ability to interact positively with supervisor, management, coworkers, guest, and the public to promote a team effort and maintain a positive and professional approach. 

• Ability to produce a high volume of work in a timely manner, which is accurate, complete, and of high quality. 

• Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers, supervisors and guests with respect and courtesy, and to refrain from abusive, insubordinate and/or violent behavior. 

• Basic knowledge of dining room and service procedures and functions 

• Able to understand and speak using the predominant language(s) of guests 

• Able to handle money and operate a point-of-sale system 

• Able to work in a standing position for long periods of time (up to 5 hours) 

• Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds 

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

COMPUTER SKILLS: 

Working knowledge of various computer programs, and software; including but not limited to, email, scheduling systems, POS systems. 

MATHEMATICAL SKILLS: 

Ability to use basic math skills 

REASONING ABILITY: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSCIAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job included close vision and distance vision. 

All your information will be kept confidential according to EEO guidelines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.