Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

The job of the Stäubli Sales Administration & Business Support Specialist is to interact with internal and external customers and assist the business and sales team. It is a key position to reach our ambitious goal of being the preferred supplier of fluid connectors in the field of liquid cooling of Artificial Intelligence Computing and High-Performance Computing.

Reports to:

FCS Sales Administration Manager – Americas  

Responsibilities and Objectives:

Customer Interaction and Support:

• Serve as a liaison between customers and sales engineers for quotations and orders
• Manage customer portal, ensuring accurate and timely processing of orders and invoices
• Communicate frequently with customers to ensure expectations are met, resolving issues proactively

Inventory and Order Management:

• Monitor inventory levels to optimize stock usage prior to order entry
• Track and manage customer demand to update the Supply Chain on market needs
• Daily reporting to ensure timely order delivery

Cross-Department Collaboration:

• Work with internal teams locally and globally to fulfill customer needs
• Assist accounting with past due invoices/accounts resolution

Supply Chain Coordination:

• Participate in web meetings and calls with the central Supply Chain to discuss North American demand
• Handle service requests and return authorizations for prototypes with the quality team

Continual Improvement and Customer Engagement:

• Contribute to team efforts and participate in training sessions to update processes
• Potentially visit customers quarterly and attend industry conferences
• Adheres to all safety, quality and environmental standards

• Associate degree in Business Administration or 3 years equivalent work experience required
• Bilingual (Spanish & English) required
• Experience in a Customer Service/Inside Sales role strongly preferred
• Proficient with ERP SAP system
• Proficient in Microsoft Office and Microsoft Excel
• Experienced with Customer relationship Management software (CRM)
• Committed to high-quality service and customer satisfaction.
• Highly organized with strong attention to detail.
• Proactive and resourceful with a positive attitude.
• Builds trustful and respectful relationships.
• Quick to adapt to change in a fast-paced environment.
• Independent self-starter with excellent problem-solving abilities.
• Exceptional communication skills.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work schedule:

• Monday-Friday 8:30-6pm (This position reports to the Queretaro, Mexico Office)
• Hybrid Schedule Available (remote days based on department schedule)

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