About the Company: Stäubli is a global mechatronics solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who want to increase their productivity in many industrial sectors. We are an international group that currently operates in 29 countries, with agents in 50 countries on four continents. Our global workforce of 5700 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group headquartered in Pfäffikon, Switzerland. Stäubli Tec Systems India was formed in the year 2012 headquartered in Bangalore. Having offices in Bangalore and Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 65 people. Such rapid growth demands key people to shoulder great responsibilities with effective leadership and focused approach. Staubli is one of the leading manufacturers of quick connector systems, Stäubli covers connection needs for all types of fluids, gases and electrical power. Our standard and specialized products, including single and multi-pole connectors, tool changers and quick mold change systems, combine performance, quality, safety, dependability and durability. For more info visit: https://www.staubli.com/en-in/

Roles and Responsibilities: The job encompasses but is not limited to the following Roles and Responsibilities:

➢ Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA

➢ Promote STAUBLI services, continuously improve customer relationship and report leads to service sales.

➢ Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.

➢ Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.

➢ Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance.

➢ Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.

➢ Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.

➢ Daily reporting to the Local Manager to update status & availability.

➢ Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.

➢ Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.

➢ Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers

➢ To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

YEARS OF EXPERIENCE/AGE - 4-5 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.

QUALIFICATION- B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.

TRAVEL -70-75% Travel across India to diagnose/service customer machines.

COMPETENCIES

Technical

➢ Basic Mechanics (drafting skills)

➢ Automation concepts (PLC, Drives etc.)

➢ Industrial Electrical concepts & circuitary

➢ Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)

➢ Computer communications (industry oriented),

➢ Experience with diagnostics tools, electric circuits & mechanical systems.

➢ Proficiency in understanding PLC programming /industrial automation.

➢ Sensors and actuators technologies (electric, and pneumatic),

➢ Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…) Behavioural
 

COMPETENCIES

Behavioral

➢ Excellent Communication & interpersonal skills

➢ Able to analyze problems in a logical manner

➢ Willingness to travel for on-site support multiple times and emergency service calls.

➢ Is highly organized with the ability to manage multiple projects.

➢ Build Strong relationships with clients to ensure long term satisfaction

➢ Manage multiple service requests efficiently under tight deadlines.

➢ Prioritize tasks based on urgency and impact on customer operations.

➢ A self-starter who is resourceful and initiates work without specific instruction.

➢ Agility & ability to Work-life balance and embrace changes with positive attitude

➢ Willingness to learn new technologies & adaptable to client environment situations quickly.

➢ Work closely with Sales, Application & Admin team for seamless service delivery.

➢ Should be proficient in multiple languages –Indian languages. English is must.

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