• StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

• Design and architect enterprise VoIP and IP telephony solutions

• Lead implementation of SIP, RTP, and call control protocols

• Troubleshoot complex voice quality issues (latency, jitter, packet loss)

• Manage dial plans, call routing, and call flow design

Network Engineering

• Architect and manage enterprise network infrastructure (routers, switches, firewalls)

• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions

• Optimize networks for real-time voice traffic and high availability

• Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

• Support and integrate Cisco UCCE / Contact Center solutions

• Work with ICM, CVP, and CUCM environments

• Troubleshoot and optimize call center routing and IVR systems

 Leadership & Troubleshooting

• Lead complex troubleshooting and root cause analysis (RCA)

• Mentor junior engineers and provide technical guidance

• Collaborate with cross-functional teams on enterprise projects

Security & Compliance

• Ensure secure voice and network architecture

• Implement best practices for compliance and data protection

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field

• Experience with Cisco UCCE (Unified Contact Center Enterprise)

• Knowledge of ICM, CVP, CUCM

• Experience with Unified Communications and Cloud VoIP

• Certifications: CCNP, CCIE, or equivalent

This is a 100% onsite role based in Atlantic City, NJ