In a nutshell, we help organizations become more data-driven with our complex solutions. Founded in 2006, now we have about 200+ employees in three locations: Budapest, Szeged and Washington. We are a fast-paced team, constantly looking at how to make things better, learning from our mistakes, believing in course-correcting. 

What you will do daily:

You will take part of the daily operation of our Tableau team:

• Supporting Tableau Server deployments for our enterprise customers;
• Content administration on Tableau Server such as permission management, user administration;
• Aiding business users using various Tableau products, including Tableau Desktop and Tableau Prep;
• Raise and follow-up support cases on behalf of end-users for Tableau Support;
• Maintaining existing reports based on business specifications;
• Monitor server health and performance;
• Platform support including product installation and patching;
• Change and incident management;
• Keeping contact with the business owners for Tableau-based projects, coordinating with technical support teams and business representatives.

We want to hear from you, if…

• You have minimum 1 year of experience in a fast-paced environment, preferably in IT Service Desk/Change Management/Customer Support/Order Fulfillment areas;
• You have solid Windows and Linux knowledge;
• You have great affinity for technology and you are eager to learn to learn new skills and tech stack;
• You are customer and process focused: you are able and willing to provide excellent customer service;
• You have fluent written and verbal English skills;
• You are a team player yet a responsible personality.

It is advantageous if you have:

• Knowledge of Tableau/Oracle DBMS/PostgreSQL DBMS/Microsoft SQL Server/Business Objects
• Knowledge of Cloud DBMS technologies (Azure/Amazon Aurora/Redshift/Snowflake);
• Experience with ITIL tools and ticketing in general;
• Experience with project delivery in an agile environment;
• Coding experience in Python, Perl, C or other languages.

What’s in it for you:

A great team and company: We are a team of talented and agile people. You’ll like it here, if you are ready to learn new technologies, create new solutions and to develop not just yourself - but the business that you work in.

Office location & Working from home: Our Budapest office is in the 13th district, easily approachable by Metro 3, you just need to take off at Forgách utca and walk 2-3 minutes. We have a really cool office environment, check it out HERE. Currently we are mostly working from home, the work location is up to you and your Team Leader.

Compensation & Benefits: The compensation package includes a gross monthly salary between 400.000-630.000 HUF depending on your experience and professional skillset. Plus, we offer parking if you travel by car or BKK pass if you travel by public transport (these benefits are available at the current situation). We also support your personal development with free English lessons and your health with online yoga classes and gym pass. 

Selection process

1. Phone call with HR - We will talk about your motivation and experience and we will switch to English for a few questions.

2. In-person conversation or video interview. At this meeting, we will discuss your background and motivation, and the further details of the position. Here you will meet with the Team Leader thus you can receive first-hand information and start to get to know each other.

3. In-person conversation or video interview with our Division Leader.

If you like what you have read, and feel like this role is for you, submit your application now!