Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity. Ensure smooth running of the core application systems through process issue resolutions and optimisation where required. Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame. Also, ensure that calls are escalated and communicated to the required support area and user.

• ​​​Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. 

• ​Ensure the duration and severity of service disruptions due to system downtime are minimized​​.

• ​​​Successful resolution of application and system environment issues  

• ​Reduced number of incidents 

• ​In depth post-mortem analysis after downtimes for prevention of further incidents​​.

• ​​​Reduced number of incidents 

• ​Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.

• ​​Resolution of user-reported application-related issues 

• ​Reduced number of incidents 

• ​Deployment of applications patches (custom and product) 

• BSc in IT, Computer Sciences​ or related field
• Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration.

Experience

• 3-5years experience in technical support and management of Core and Peripheral Applications,
• Effective communication of technical development requirements and stages with stakeholders, Use of Agile frameworks to support software integration and implementation, resolution of product design and implementation to meet business goals.
• 3-5 years Knowledge of Banking Products and Systems. Knowledge of Windows Operating system and related software.

Behavioural Competencies:

• Adopting Practical Approaches
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data

Technical Competencies:

• Application Knowledge for Support
• Capacity Management
• Database Administration
• License Management
• Service Level Management
• Service Management Processes