Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

In line with Client Due Diligence documentary checklists, complete data input and document upload timeously, accurately and professionally, at client’s on-boarding and maintenance stage. Initiate Periodic and Ad-hoc Reviews based on the Business Control Unit plan and communicate any missing or expired information/document to Business.

Update the different systems at Client On-Boarding and Maintenance Stages:

• Verify and ensure documents have been received as acknowledged by the CST team on the check list prior to processing of account opening and/or maintenance on the relevant system(s) as per list above.
• Complete the process of account on-boarding and/or maintenance based on agreed SLA with Business on the different systems listed above while exercising high levels of due diligence and care.
• Review and capture clients’ details and related parties such as shareholders, directors and authorised signatories in line with the supplied information and verified documents.
• Update information pertaining to all related parties.
• Perform AML screening for the client and for each related party in accordance with the prescribed policy and regulatory requirements.
• Classify related party based on AML screening result from GoldTier.
• Upload the KYC documents in the appropriate fields for the client and for each related party.
• Capture and update data on CRM (Customer Relationship Management) system in-line with relevant statutory documents received.
• Create customer on the Finacle Core Banking system depending on type of account ensuring that this is accurately segmented where applicable.
• Ensure proper generation of clients account numbers.
• Amend details on Finacle CRM for Client (e.g. RM Code, Segment, address, contact details, name as per address change certificate, industry, SOL, OMC etc.)
• Investigate and resolve any highlighted issues and perform root cause analysis to enable improvements to either the process or affected system(s) and ensure the eradication of similar issues in the future.
• Escalate any unresolved issue to the Team Leader

Handle Regular / Ad-hoc Queries

• Attend to queries from internal and external stakeholders sent to the team or directly

Other Administration Duties

• Arrange for opening of clients account within agreed SLA with Business
• Ensure that all accounts have been zeroised prior to closure of clients account on the different systems,
• Ensure that Client records and information are handled in adherence with the associated Record Management standards .
• Assist with Auditor’s and Regulatory requests.
• Any other duties assigned by the Team Leader.

Provide Excellent Customer Service

• Build and maintain business relationships with both internal and external stakeholders.
• Provide excellent and outstanding customer service to all stakeholders by ensuring that service is provided as per agreed SLA.

Assist in costs monitoring within the function

• The successful monitoring of the following within one’s section so as to reduce unnecessary costs and thereby increase revenue:
• Stationery Costs
• Overtime Costs

Reporting

• Extract daily, weekly, monthly or any other ad-hoc reports
• Analyse the reports to identify any irregularities on customer’s accounts e.g. statement frequency etc.
• Escalate any irregularities which may require action from the Team Leader.
• Assist the Team Leader with the extraction and analysis of MIs to be sent to Management.

Managing Risks

• Pro-actively identify risks and suggest corrective actions

Periodic Reviews of clients

• Initiate Periodic Reviews of clients on GoldTier in line with the specified AML Risk classification.
• Advise Relationship Managers / Client Services Team Support / CDD of missing and/or matured information / document.
• Follow up for timely submission of missing and/or updated information / document.
• Upon submission of above, review and update the system within agreed SLA.

Type of Qualification: Diploma
Field of Study:  Management

Experience Required
3-4 years: Combined Experience in any of the following functions: Operations, Client Due Diligence, Data Capturing.