Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and manage the end-to-end product development process, by defining the customer discovery and design thinking strategies, so as to oversee project execution and launch new digital products. To collaborate with cross-functional teams, conduct market research, and leverage their expertise to ensure the timely delivery of innovative products that meet customer needs and align with business objectives.

• Develop and define the Customer Discovery and Design Thinking Strategy in line with the Innovation-as-a-Service and the Group Innovation strategies, setting the research, discovery and design standards and methodologies to be utilised within the area of expertise.
• Identify and track new digital solution design trends, emerging digital product discoveries and business opportunities, so that they may be applied during the customer discovery and design thinking phase of the digital value stream, to ensure continuous competitiveness with the latest market development and to meet the requirements of all key stakeholders.
• Understand and co-create innovative Ecosystems and Platforms, in collaboration with the Product Owners, Platform Owners and Product Managers, by supporting team members to drive the targeted execution of solutions in order to ensure that all the Digital Product Solutions are well established and managed with regards to key stakeholder requirements.
• Develop customer discovery and design thinking standards in consultation with the organisation and solution owners to ensure consistency and compatibility in approaches to solution definitions and developments.
• Facilitate target-state client journey mapping, by understanding the motivational drivers of clients, customers and/or solution users, and the moments that matter to derive possible solution features as required to be part of a target state; while being cognisant of individual client journeys and customer experience touchpoints, to develop a Digital Product Solution experience that will enhance customer satisfaction.

• Degree: Business Commerce, Design Studies, Marketing (Required)
• Post Graduate Qualification: Business Commerce, Design Studies, Marketing (Required)

Experience Required: Digital Channel

5-7 years: Apply business management knowledge and expertise, in being accountable for department and team performance, within the parameters of relevant policies, processes and procedures, across various and multiple facets of driving operations in line with strategy.

5-7 years: Build and maintain relationships with key stakeholders and Industry Leaders, engaging on customer discovery and delivery design, to understand and deliver on current need and maintain competeive advantage in market. Liaise and engage with regulatory and statutory institutions (e.g., SARB and Country specific Regulatory Bodies). Maintain Digital Partner relationships, based in various countries, by engaging, liaising and collaborating with Legal and Information Technology vendors and suppliers.

5-7 years: Consume and comprehend general IT / technology applications and aspects, such as architecture diagrams, API and SRE, utilising data, analytics, research and development to oversee and drive system and software enhancements, stand their ground with technology and system experts, in order to ensure and drive IT lifecycle management related to process engineering product offerings across the African continent and the Group.

5-7 years: Drive a multifunctional team and provide advise and insight pertaining to Digital enhancements, developments and industry research, to enable strategic business decisions. Engage and collaborate with other enabling/supporting functions across the Standard Bank Group (e.g., Compliance, Legal, IT, and Research & Operations) to obtain support/ information to manage the end-to-end product value stream. Engage with Finance to analyse product/project financial performance, planning and budgeting.

5-7 years: Experience throughout the entire value stream of design thinking and the requirements in each. Proven experience in problem definition and solution development across a wide array of projects; Proven experience in leading specialised research and data and analytics teams. Proven experience scoping and driving design sprints, prototyping and testing solutions.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Embracing Change
• Examining Information
• Generating Ideas

Technical Competencies:

• Continuous Improvement
• Customer Understanding (Business Banking)
• Product Development
• Project Management (Project Mgmt)
• Stakeholder Management