Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement, enable, scale, entrench, engage and commercialise the consumer client value proposition/s and life journeys in the Voice Branch, country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms. To drive integrated ways of work with Client Coverage, Digital and eCommerce for the delivery of client sales and service needs.

Type of Qualification: First Degree
Field of Study: Business Commerce or equivalent

Experience Required
Personal and Private Banking
3-4 years
Experience in all facets of Consumer Banking, including heading up a segment. Knowledge and experience of consumers, their needs and their markets gained from an extended period of industry experience and a proven track record in high-level leadership in organisations of comparable size and complexity. Experience in managing an inbound / outbound contact centre. Experience in managing an income statement. Exposure to product development, customer insights and building of financial solutions.

Behavioural Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Valuing Individuals

Technical Competencies:

• Customer Understanding (Business Banking)
• Financial Acumen
• Product Knowledge (Business Banking)
• Risk Management
• Risk Reporting
• Risk/ Reward Thinking
• Strategic Planning and Reporting