Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To advise and sell insurance products to bank customers, providing excellent service while identifying opportunities to upsell and cross-sell. The role is responsible for resolving customer queries, managing policy-related requests, and supporting the achievement of bancassurance sales targets.

Key Responsibilities

• Promote, sell, and provide guidance on insurance products to bank customers through various channels.
• Identify opportunities to upsell and cross-sell insurance solutions that meet customer needs.
• Respond to customer insurance queries and complaints promptly, escalating only complex issues when necessary.
• Deliver a high standard of customer service and ensure a positive customer experience.
• Build and maintain strong relationships with customers, branch staff, insurers, brokers, and other key stakeholders.
• Follow all policies, procedures, regulatory requirements, and risk controls to protect the bank and its customers.
• Act as a brand ambassador by demonstrating professionalism and adhering to the bank's Code of Conduct.
• Use customer feedback and data insights to improve service quality and sales performance.
• Suggest process and system improvements that enhance customer experience and operational efficiency.
• Accurately capture, update, and maintain customer and policy information in the relevant systems in line with data governance requirements.
• Collaborate effectively with team members and contribute to a high-performance culture.

• Bachelor's Degree in Finance, Accounting, Insurance, Business Administration, or a related field.
• Atleast 5 years' experience in the insurance industry, with exposure to sales, customer service, or insurance operations.
• Experience in a banking branch environment, customer service, or bancassurance sales will be an added advantage.
• Demonstrated ability to build customer relationships, identify sales opportunities, and deliver excellent customer service.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Risk Identification